Forum Discussion
Articulate Rise 360 - REALLY slow
Hi edelgado and caacfcmunicamp,
Good day!
I’m sorry to hear that you’re experiencing slowness while using Rise 360. I've checked on our end and haven’t detected any known issues affecting authoring or course performance at this time.
I’ve created support cases for both of you so our support engineers can take a closer look. You’re in great hands, our team will reach out to you by email shortly to assist further.
Hello could you do the same for my account? It's moving terribly slow and I have no idea what is causing it. Specifically RISE. To the point if I want to type text I have to do it in another area then copy and paste it as its lagging so badly.
Hi Jean-PierreB017!
Sorry to hear you're also running into slowdowns while authoring in Rise 360!
I see that your support case has been escalated to my colleague, Lianne. It looks like she just replied to your e-mail with steps on how to share your affected Rise course for testing.
Let's continue the conversation through your case!
I am also experiencing lag when editing my Rise360 training material. Text takes a good 10 to 15 seconds to appear after every enter after typing and adding new blocks, like dividers. It seems that since the last update on 11-04-2025, it has been getting slower and slower, aka more lag. I have tried multiple web browsers: Chrome, Firefox, and Edge. I have cleared and deleted cookies in all web browsers, tried in incognito mode, and still have lots of lag.
Hi wallyrohde-8981!
So sorry to hear you're experiencing performance issues in Rise 360!
I see that you've opened a support case and are deep into the troubleshooting with my teammate, Luiza. We can continue the conversation there to keep all information in one spot!
Still got issues here, since Friday this has been a real issues that's stopping me from working!
