Forum Discussion
AndySchroder
Community Member
I am using Firefox 52.0 (64-bit). I just tried uploading a smaller file and had the same issue. So, it must be related to the file type and not size. I have created a support issue and uploaded a copy of the file to that support case, so I guess I will wait for help through that system.
Thank you,
Justin
8 years agoStaff
Thanks for sending us a copy of your file, Andy!
I'm going to guess that Rise isn't quite sure what to do with that unique file type, but we'll take a deeper look ASAP, and you'll hear back from Rowie with his findings (and our next steps)!