Forum Discussion
Audio not working for HTML5 output in Chrome using Storyline 360
Hi all,
Very recently switched over to Storyline 360 and I am having issues with audio playback in Chrome. For some slides, audio does not play and I need to move the seekbar back to the start of ...
Hi Laurie,
Sorry that you've had a client run into this as well. Does this mean you are unable to replicate?
We are still testing and investigating, so if you have a .story file we can take a look at, that would certainly be helpful.
Hi Leslie,
I'm going to submit a support case with one of my SL360 source files.
I've just recently had this happen in three separate published courses. All using Storyline 360. When viewed locally, audio plays fine. However, when launching from LMS or directly from a server, the first slide audio either doesn't play at all, or there is a delay. When you re-visit the first slide the audio plays correctly. I've only been able to view the HTML5 version of these courses since I do not have Flash enabled anymore. I have tested in Firefox (latest version), Chrome (latest version), IE 11, and Edge. All browsers except IE11 had the audio problem on the first slide.
