Audio Recorder Works but Audio in Screen Recording Doesn't

Hello Dylan!

I'm happy to help! Is the audio missing even when adding the screen recording to a single slide? If you recorded audio with your screencast, it wouldn't be included with step-by-step slides. However, it'll still be available in the original screen recording if you want to insert it as a video on a single slide.

Also, if you are recording using a headset, have you tried unplugging the headset to see if the audio is recorded when switching the microphone?

Once I gather these details, I should be able to point you in the right direction!

Hello! I have the same problem in Storyline 3 on Windows 10. I am recording video and insert it as a video on a single slide. 3 weeks ago everything was recorded with sound. Thank you!

Hello Elena!

We are happy to help figure this snag out with you! It sounds like this has only been happening recently, and before you could hear audio from a recorded video. Have you tried recording audio in a new project? If so, does the audio work in a new project?

Also, are you using headphones or your computer audio? Have you tried switching the audio to see if that makes a difference?

Hello Elena!

Thanks for sharing those extra details with us, and sorry you're still hitting this snag! 

When you go to record your screen, what default device are you seeing? Here's how to check:

1.  From the Slides tab, click the Record Screen dropdown.
2. Select Record Your Screen.
3. Click the Settings icon. 

Do you see the correct default device selected for audio? Here's a screenshot of mine:

I'm staying tuned for your response so we can go from there!

Hi, Elena!

If you look at that same screenshot that my teammate Becca shared above, does the device listed under Speakers match what you are using (the headphones you mentioned above)? 

Since you are using Storyline with Parallels, I wonder if your headphones are not set to work on the Windows side, or changed after a recent Windows update. Can you try using your Macbook speakers instead so we can test this?

Let me know if this works! 

I'm  having the opposite problem. I select No Audio, but the recording picks up audio from my computer.  Pretty annoying, since the audio isn't a separate track, so can't be removed.

Hi Ellen, 

Thanks for reaching out about your screen recording audio. I'd like to hear more about your setup!

• Are you recording the screen recording on a PC or Windows on a virtual machine environment? 
• As you record, does the No Audio option remain selected? I'm curious if it's toggling over to your desktop audio. 
• Have you unchecked the Microphone and Speaker Options, as Becca recommended earlier, from the Settings Icon? 
• Are you experiencing this if you try creating a screen recording in a new Storyline project?

Feel free to share your .story file with us in this thread or privately in a support case so we can examine your setup more closely.

Looking forward to hearing from you! 

No Audio is selected. Microphone is unselected in but Speakers is selected.  I'm screen recording in an existing project. 

Attaching two files: a screen shot of  the No Audio selection and the resulting MP4, in which you can hear the podcast I was listening to. 

Here's the MP4.