I am attempting to record my screen in Storyline with audio. The screen records fine, but no audio is recorded. When I open the screen recorder, the mic shows no activity as if it is not picking up any sound. The strange thing is, the audio recorder in Storyline works just fine and works on the rest of my computer system. It seems to just be the audio recorder within the screen record tool.
I am on a Mac running Storyline within Parallels desktop. I've tried renaming the file so there are no special characters and am saving the file on my local C drive.
I'm happy to help! Is the audio missing even when adding the screen recording to a single slide? If you recorded audio with your screencast, it wouldn't be included with step-by-step slides. However, it'll still be available in the original screen recording if you want to insert it as a video on a single slide.
Also, if you are recording using a headset, have you tried unplugging the headset to see if the audio is recorded when switching the microphone?
Once I gather these details, I should be able to point you in the right direction!
Hello! I have the same problem in Storyline 3 on Windows 10. I am recording video and insert it as a video on a single slide. 3 weeks ago everything was recorded with sound. Thank you!
We are happy to help figure this snag out with you! It sounds like this has only been happening recently, and before you could hear audio from a recorded video. Have you tried recording audio in a new project? If so, does the audio work in a new project?
Also, are you using headphones or your computer audio? Have you tried switching the audio to see if that makes a difference?
If you look at that same screenshot that my teammate Becca shared above, does the device listed under Speakers match what you are using (the headphones you mentioned above)?
Since you are using Storyline with Parallels, I wonder if your headphones are not set to work on the Windows side, or changed after a recent Windows update. Can you try using your Macbook speakers instead so we can test this?
I'm having the opposite problem. I select No Audio, but the recording picks up audio from my computer. Pretty annoying, since the audio isn't a separate track, so can't be removed.
8 Replies
Hello Dylan!
I'm happy to help! Is the audio missing even when adding the screen recording to a single slide? If you recorded audio with your screencast, it wouldn't be included with step-by-step slides. However, it'll still be available in the original screen recording if you want to insert it as a video on a single slide.
Also, if you are recording using a headset, have you tried unplugging the headset to see if the audio is recorded when switching the microphone?
Once I gather these details, I should be able to point you in the right direction!
Hello! I have the same problem in Storyline 3 on Windows 10. I am recording video and insert it as a video on a single slide. 3 weeks ago everything was recorded with sound. Thank you!
Hello Elena!
We are happy to help figure this snag out with you! It sounds like this has only been happening recently, and before you could hear audio from a recorded video. Have you tried recording audio in a new project? If so, does the audio work in a new project?
Also, are you using headphones or your computer audio? Have you tried switching the audio to see if that makes a difference?
Hello!
Thanks for your reply.
I tried recording audio in old project and in a new project аlso.
I am using headphones In my computer audio.
I did same video last time 7 june 2021, its was with sound (file- IspUKR
Hello Elena!
Thanks for sharing those extra details with us, and sorry you're still hitting this snag!
When you go to record your screen, what default device are you seeing? Here's how to check:
Do you see the correct default device selected for audio? Here's a screenshot of mine:
I'm staying tuned for your response so we can go from there!
Hello Becca Levan!
If I choose a Microphone, then the sound is recorded, but it is recorded from the Microphone
(that is, not only the sound of the video, but also the external sound in the room).
I need clean sound as it is in the video, without random background sounds (which appear when writing through the Microphone).
Thanks.
Hi, Elena!
If you look at that same screenshot that my teammate Becca shared above, does the device listed under Speakers match what you are using (the headphones you mentioned above)?
Since you are using Storyline with Parallels, I wonder if your headphones are not set to work on the Windows side, or changed after a recent Windows update. Can you try using your Macbook speakers instead so we can test this?
Let me know if this works!
I'm having the opposite problem. I select No Audio, but the recording picks up audio from my computer. Pretty annoying, since the audio isn't a separate track, so can't be removed.