Audio stuck in processing
I have been trying to upload audio files to multiple projects and have had no success. After the files have been uploaded they are stuck in "processing".
I have tried on both Chrome and Firefox. Verified I am using the most up-to-date version. I have also cleared my cache and cookies.
I have also noticed that if I exit out of the particular project I was uploading audio to while it was "processing" and go back in there is no longer an audio file there processing. It was like I had not done anything at all.
The files I am uploading are a maximum 3MB so they are nowhere near your max upload size. I am only adding one audio file at a time.
It has been hours now and I have to get the audio files in.
If it helps as well:
- all of Rise has been "sluggish" all day. I have also had problems publishing items to review360 (sometimes getting a failure message). However, if I try again (2 or 3 times) it works eventually. I am mainly concerned about the audio files.
- I have been able to upload images without issue. It is only Audio uploads with the largest issues at this time.
