Forum Discussion
Auto Save Storyline 360
Hello! I am wondering if there is an autosave function? I tried searching the forum but only seemed to see threads about earlier versions.
I have a brand new install of storyline and it occasiona...
I'm sorry to hear you've hit such a roadblock with this project, I can imagine how frustrating that is. I hope that you do reach out to our Support engineers as they're there to help! Although we may not be able to recover your project, we can at least look at ways in which we can prevent the crashing and errors you've seen.
I didn't see a case already submitted based on your email here in ELH, so if you do submit the case please let me know. I'd like to follow along as they work towards a resolution. 🙂
Thank you very much -- I haven't yet worked out the how and why to contact
storyline customer service, although when I did contact the help desk with
another issue they were remarkably responsive and the reply did seem to fix
the error I was having at the time (the program would try to update on each
of my three user IDs on my laptop, rather than just updating once.)
Honestly, I've had so many varied and random issues with Storyline since I
started this position three months ago that I hardly know where to begin.
It's literally put my job at some risk -- my manager decided I must be
slacking off, my projects were taking so long, and I was beginning to
wonder myself if i'd lost my usually strong skills at learning new
software, particularly user-friendly software like Storyline. I finally
asked a co-worker, the only other using Storyline, to sit down with me and
see what I was doing "wrong." She was startled at the things that were
happening, because they weren't happening to her, and that begin a process
of what i hope is some redemption here, after a rather rocky beginning.
(I'm also hoping that I can begin working 8 hours days again, rather than
12 or 15.) I finally decided that I had to get my work done, and I had to
just figure out ways to work around the problems, even if they were clumsy.
Fonts and colors change, apparently at random, even when I apply our
branded templates, fonts and colors. I just spent hours trying to determine
why some layer objects were vanishing after 45 seconds, no matter what I
did to the timeline or object (that turned out to be the result of a lot of
randomly applied animations... something I don't use and will later
hopefully find out how that happened). If my research on that is correct,
any exit animation overrides the timeline settings... which would be fine
if I'd actually intended to apply an exit animation to a "Close" button,
for instance.
I get a lot of "memory" crashes, despite having a brand-new HP laptop
intentionally purchased with lots of memory and the latest version of
Windows Professional. The error yesterday.. ugh.. that was new and will
hopefully never occur again. I did realize that I could've saved myself
some work if I'd imported an earlier version into a new project, and then
looked for updated slides in the version I couldn't save... but I was also
nervous that any changes I made to Master Slides would be lost in the
transition, since they barely seem to be able to handle being cut and
pasted within the same project.
This is more than you need to know, and more than I should share, but I'm
writing it out in part so that I will also remember which issues to bring
up with the Help Desk once I finish my now-a-day-overdue project, hopefully
this afternoon.
thanks again, have a great weekend.
Regards,
Steven
*Steven J. Rickard |*
*eLearning Writer*ClearChoice Management Services LLC
8350 E. Crescent Pkwy, Suite 300 | Greenwood Village, CO 80111
303.217.2406
Internal Ext: 1006
Email: *srickard@clearchoice.com *
