Sure I have seen this mentioned in the forum before but I cannot locate it now (the search function is awful). If I update my content and re-export it to SCORM, after updating the content on my LMS people who have previously launched the content (and not completed the module) are presented with a blank screen when they re-launch (the updated content). This is an issue unique to Rise courses. Please advise if this is a known / replicatable issue. And if there is something that can be done to resolve.

I believe I've found a solution to this issue which I've been able to tested successfully in Moodle and may work for other LMSs as well: 1. Unzip the Rise SCORM 1.2 zip package (I haven't tested this for SCORM 2004) and locate the file scormdriver.js in the /scormdriver folder. 2. Open scormdriver.js in Notepad or other text editor. 3. Locate this function, and highlight the entire line: function SCORM_GetBookmark(){WriteToDebug("In SCORM_GetBookmark");SCORM_ClearErrorInfo();return SCORM_CallLMSGetValue("cmi.core.lesson_location");} 4. Replace it with this function: function SCORM_GetBookmark(){WriteToDebug("In SCORM_GetBookmark");SCORM_ClearErrorInfo();return "";} This basically disables the bookmark retrieval code so that while all the learner completion and progress status is retained (and shows on the left side Rise menu), it causes Rise to always restart at the opening page. Then re-zip up the Rise SCORM package (make sure to create the zip from the root folder of the course) and re-upload to the LMS.

Hi, we also experience this problem very often. After (minor) changes of the content, all students that did not complete the SCORM content get an "blank page" because the Articulate Rise player is not able to use - the old suspend data- and/or lesson location. Please fix this issue by changing the player to- start at the beginning if the lesson location does not longer exist- parse the suspend data as far a possible and "ignore" no longer existing pages/chapters- in a worst case scenario display an information like "We are deeply sorry, but due to technical reasons we had to reset your progress" and let the student start from the beginning.But there is no reason to let the player "crash" with a blank screen if it can not process the old suspend data or lesson location. And an more robust player should not be an big issue (just some try/catch statements). And the tip to "delete it on LMS" side also does not help, because that requires sometimes hundreds of changes or reset all students that started after change in the content and could continue. This "blank page" experience is very unsatisfying for the leaner. It also did cost us a lot of hour to find out, that it is an issue of the articulate/rise player. Also if I understood correctly this issue was the topic for several threads and was fixed several times, but seems to be an issue a again a few month later. If I find the older threads again, I will post a link.

Hi all, the issue is "known" for more than 2 years. It was supposedly fixed in May 2018 but popped up again in 2019. Storyline was also affected. The amount of support this problem causes is staggering! Especially in Covid 19 times with a lot of home office and new "Rise content" (which is often changed/corrected and published again). We have had nearly a thousand cases of affected students over several customers. We are also an "Articulate Reseller". Our customers to whom we recommended "Articulate" are not pleased. Especially those customers who have read the community articles (see below) pointing out that the problem has been known for several years. They might be different problems, but to our customers who use Articulate products it just looks like "the problem has been ignored". So for crying out loud: Please fix this known problem! The "solution" was also suggested several times in one way or another. See my earlier post or the suggestion from Nathan Mcilree:"My guess would be that the developers need to update the code that initialises the SCORM course so that if it does not recognise the location/resume data passed through it catches the error and treats the user as starting again - rather than just erroring in the background and stopping any content loading." Here the (not complete) history so far: # 2018-01-26 https://community.articulate.com/discussions/rise-360/rise-suspend-data # 2018-05-23 suposendly fixed "the problem was a suspend_data incompatibility between the two (versions) courses," https://community.articulate.com/discussions/rise-360/rise-suspend-data#reply-522276 # 2019-03-10https://community.articulate.com/discussions/rise-360/scorm-rise-course-not-loading-83de403b-6a60-4153-ad86-02f5db9c51f3#reply-616856 Looking forward to a solution, Tobias Loke

Jamie, whether or not your course opens in a new window is controlled by your LMS. Popups need to be allowed on the browser to allow the course to open in it's own window. The LMS window will stay open in the background.

Hello, our team have the same problem and I would like to share our workarounds. The problem is: Uploading a new version of a Rise Scorm-export causes a blank page for users who previously opened and unfinished the course. Reason is, that the player is not able to handle the outdated variables lesson_location and suspend_data. I agree to Lieve, Rise is the only authoring tool which has this problem. Great support by Peter from Articulate (Case #02248422), but currently no solution unfortunately. I wonder that this problem is known since years, but nothing happened until now. This is not professionel. We have hundreds of courses in our LMS with the need to update some courses regularly. Deleting of results is not an option. So therefore this a big problem for us! Known workarounds:- delete the results of single users- Do not copy courses, publish the copied courses and then update the scorm-file. Make the changes in the original course, if possible.- make only small changements, then you have no problem- change the whole scorm element in the LMS (with automatic generating new states of the both variables) - results will be deleted then.- influence the variables lesson_location and suspend_data directly in your LMS (if supported by your LMS). Any other workarounds from you would be very appreciated, because we can not follow these workarounds.

Blank screen after update | Articulate

EboniDuBose-19e
Community Member
6 years ago
Awesome...so it's definitely our Workday LMS fault then. After a learner finishes their course, it shows complete. however when they open the course again, it starts them over from the beginning. thus creating multiple instances of learner progress
ajkorth4
Community Member
6 years ago
I am newly having this issue.
- AllisonLaMotte
  Staff
  6 years ago
  Hi Joan,
  
  This problem is supposed to have been resolved, so if you're still having issues you should reach out to our support team directly so they can help you work through it.
  
  In the meantime, if there's anything else I can do to help, please let me know!
MartinaOberm666
Community Member
6 years ago
Hi Nicole,

we also need support on the same issue.

Did you already solve the problem?

Best regards

Martina
- Crystal-Horn
  Staff
  6 years ago
  Hi there, Martina. Nicole is still working through this issue with our support team. We'll be happy to help you, too! We can get all the details from you here, and work on some next steps.
MartinaOberm666
Community Member
6 years ago
Hi Crystal, i opened a support case and didn't get any reply.

It is very important for us to find a solution!

Best regards
- AllisonLaMotte
  Staff
  6 years ago
  Hi there,
  
  Hmm... that seems odd! I'm so sorry about that. I'll follow up with our support team internally and make sure someone reaches out to you.
  
  In the meantime, if there's anything else I can do to help, please let me know!
  - AllisonLaMotte
    Staff
    6 years ago
    Hello again,
    
    It looks like we responded to you on May 29th but didn't get a reply back from you. Could you check your spam folder and see if our email is in there? If you don't see it, we can try sending another one. Let me know! :)
AdamYerger-f716
Community Member
6 years ago
Hi everyone,

My team is suddenly experiencing this issue as well, and from what I gather in this thread there is never an instance where end users should experience a blank page as a result. We went through the checklist:

Are you using a supported browser? - Yes

Does the SCORM package work on SCORM Cloud? - Yes

Does the same SCORM package work when you upload as a new course in your own LMS? - Yes

Does the same SCORM package work when you swap it in replacement of the older RISE course files in your LMS? - NO

We have opened a ticket, but still do not have any resolution. Is anyone else experiencing this issue right now?
- StephanieSam228
  Community Member
  6 years ago
  Hi Adam
  
  In the interim have you tried clearing your LMS cache? Articulate solved the problem for me when I was experiencing the same issue (turned out it was a bug within the application).
AdamYerger-f716
Community Member
6 years ago
Hi Stephanie,

Thanks for the suggestion! This was suggested to us as well, however, our completion database and change log is highly regulated and audited, which makes that option a last resort for us. I'm hoping there is something else we can do to resolve the issue in the interim.
- StephanieSam228
  Community Member
  6 years ago
  If the module works in a new course container you can narrow it down completely to a dev bug.
AlyssaGomez
Staff
6 years ago
Hi Adam,

Smart move also opening a case! Gren is a rockstar at troubleshooting these kinds of issues, so you're in the right place. You should hear back from her soon!
SherrieLuke
Community Member
6 years ago
We are experiencing getting a white page when playing rise course on a Samsung tablet. The white page will appear randomly within the course, refreshing the page takes the users back to the section where they encounter the white page. Our client as well as our team have tested the course on several different Samsung tablets with different OS versions, all on Chrome with different versions of Chrome. The white page does not seem to be triggered by a certain action in the course as I've received it when answering a question on the quiz to simply scrolling down a page. Playing the course on a desktop, no white pages occur, on the tablet I can consistently reproduce the issue.
AlyssaGomez
Staff
6 years ago
Hi Sherrie, thanks for letting us know what's going on. I'd like to connect you with our support engineers so we can investigate this more closely. Be on the lookout for an email from our team!
CrystalReid-bfa
Community Member
6 years ago
I am also experiencing the white screen issue on 4 courses we are trying to launch.

It only has appeared after a course was updated and learners had previously been in the older version of the course.

I have removed the SCORM packages from my course, reset the reviews/users to showing no progress and uploaded new SCORM packages and the problem still persists.

I also have more than one quiz in my courses, is this an issue?

I clicked on the submit a case link from an earlier post above, noted my issue and when I sent I received a page not found...