Forum Discussion
Blank screen after update
Sure I have seen this mentioned in the forum before but I cannot locate it now (the search function is awful).
If I update my content and re-export it to SCORM, after updating the content on my LMS people who have previously launched the content (and not completed the module) are presented with a blank screen when they re-launch (the updated content). This is an issue unique to Rise courses. Please advise if this is a known / replicatable issue. And if there is something that can be done to resolve.
- EboniDuBose-19eCommunity Member
Awesome...so it's definitely our Workday LMS fault then. After a learner finishes their course, it shows complete. however when they open the course again, it starts them over from the beginning. thus creating multiple instances of learner progress
- ajkorth4Community Member
I am newly having this issue.
Hi Joan,
This problem is supposed to have been resolved, so if you're still having issues you should reach out to our support team directly so they can help you work through it.
In the meantime, if there's anything else I can do to help, please let me know!
- MartinaOberm666Community Member
Hi Nicole,
we also need support on the same issue.
Did you already solve the problem?
Best regards
Martina
Hi there, Martina. Nicole is still working through this issue with our support team. We'll be happy to help you, too! We can get all the details from you here, and work on some next steps.
- MartinaOberm666Community Member
Hi Crystal, i opened a support case and didn't get any reply.
It is very important for us to find a solution!
Best regards
Hi there,
Hmm... that seems odd! I'm so sorry about that. I'll follow up with our support team internally and make sure someone reaches out to you.
In the meantime, if there's anything else I can do to help, please let me know!
Hello again,
It looks like we responded to you on May 29th but didn't get a reply back from you. Could you check your spam folder and see if our email is in there? If you don't see it, we can try sending another one. Let me know! :)
- AdamYerger-f716Community Member
Hi everyone,
My team is suddenly experiencing this issue as well, and from what I gather in this thread there is never an instance where end users should experience a blank page as a result. We went through the checklist:
- Are you using a supported browser? - Yes
- Does the SCORM package work on SCORM Cloud? - Yes
- Does the same SCORM package work when you upload as a new course in your own LMS? - Yes
- Does the same SCORM package work when you swap it in replacement of the older RISE course files in your LMS? - NO
We have opened a ticket, but still do not have any resolution. Is anyone else experiencing this issue right now?
- StephanieSam228Community Member
Hi Adam
In the interim have you tried clearing your LMS cache? Articulate solved the problem for me when I was experiencing the same issue (turned out it was a bug within the application).
- AdamYerger-f716Community Member
Hi Stephanie,
Thanks for the suggestion! This was suggested to us as well, however, our completion database and change log is highly regulated and audited, which makes that option a last resort for us. I'm hoping there is something else we can do to resolve the issue in the interim.
- StephanieSam228Community Member
If the module works in a new course container you can narrow it down completely to a dev bug.
Hi Adam,
Smart move also opening a case! Gren is a rockstar at troubleshooting these kinds of issues, so you're in the right place. You should hear back from her soon!
- SherrieLukeCommunity Member
We are experiencing getting a white page when playing rise course on a Samsung tablet. The white page will appear randomly within the course, refreshing the page takes the users back to the section where they encounter the white page. Our client as well as our team have tested the course on several different Samsung tablets with different OS versions, all on Chrome with different versions of Chrome. The white page does not seem to be triggered by a certain action in the course as I've received it when answering a question on the quiz to simply scrolling down a page. Playing the course on a desktop, no white pages occur, on the tablet I can consistently reproduce the issue.
Hi Sherrie, thanks for letting us know what's going on. I'd like to connect you with our support engineers so we can investigate this more closely. Be on the lookout for an email from our team!
- CrystalReid-bfaCommunity Member
I am also experiencing the white screen issue on 4 courses we are trying to launch.
It only has appeared after a course was updated and learners had previously been in the older version of the course.
I have removed the SCORM packages from my course, reset the reviews/users to showing no progress and uploaded new SCORM packages and the problem still persists.
I also have more than one quiz in my courses, is this an issue?
I clicked on the submit a case link from an earlier post above, noted my issue and when I sent I received a page not found...