Sure I have seen this mentioned in the forum before but I cannot locate it now (the search function is awful). If I update my content and re-export it to SCORM, after updating the content on my LMS people who have previously launched the content (and not completed the module) are presented with a blank screen when they re-launch (the updated content). This is an issue unique to Rise courses. Please advise if this is a known / replicatable issue. And if there is something that can be done to resolve.

I believe I've found a solution to this issue which I've been able to tested successfully in Moodle and may work for other LMSs as well: 1. Unzip the Rise SCORM 1.2 zip package (I haven't tested this for SCORM 2004) and locate the file scormdriver.js in the /scormdriver folder. 2. Open scormdriver.js in Notepad or other text editor. 3. Locate this function, and highlight the entire line: function SCORM_GetBookmark(){WriteToDebug("In SCORM_GetBookmark");SCORM_ClearErrorInfo();return SCORM_CallLMSGetValue("cmi.core.lesson_location");} 4. Replace it with this function: function SCORM_GetBookmark(){WriteToDebug("In SCORM_GetBookmark");SCORM_ClearErrorInfo();return "";} This basically disables the bookmark retrieval code so that while all the learner completion and progress status is retained (and shows on the left side Rise menu), it causes Rise to always restart at the opening page. Then re-zip up the Rise SCORM package (make sure to create the zip from the root folder of the course) and re-upload to the LMS.

Hi, we also experience this problem very often. After (minor) changes of the content, all students that did not complete the SCORM content get an "blank page" because the Articulate Rise player is not able to use - the old suspend data- and/or lesson location. Please fix this issue by changing the player to- start at the beginning if the lesson location does not longer exist- parse the suspend data as far a possible and "ignore" no longer existing pages/chapters- in a worst case scenario display an information like "We are deeply sorry, but due to technical reasons we had to reset your progress" and let the student start from the beginning.But there is no reason to let the player "crash" with a blank screen if it can not process the old suspend data or lesson location. And an more robust player should not be an big issue (just some try/catch statements). And the tip to "delete it on LMS" side also does not help, because that requires sometimes hundreds of changes or reset all students that started after change in the content and could continue. This "blank page" experience is very unsatisfying for the leaner. It also did cost us a lot of hour to find out, that it is an issue of the articulate/rise player. Also if I understood correctly this issue was the topic for several threads and was fixed several times, but seems to be an issue a again a few month later. If I find the older threads again, I will post a link.

Hi all, the issue is "known" for more than 2 years. It was supposedly fixed in May 2018 but popped up again in 2019. Storyline was also affected. The amount of support this problem causes is staggering! Especially in Covid 19 times with a lot of home office and new "Rise content" (which is often changed/corrected and published again). We have had nearly a thousand cases of affected students over several customers. We are also an "Articulate Reseller". Our customers to whom we recommended "Articulate" are not pleased. Especially those customers who have read the community articles (see below) pointing out that the problem has been known for several years. They might be different problems, but to our customers who use Articulate products it just looks like "the problem has been ignored". So for crying out loud: Please fix this known problem! The "solution" was also suggested several times in one way or another. See my earlier post or the suggestion from Nathan Mcilree:"My guess would be that the developers need to update the code that initialises the SCORM course so that if it does not recognise the location/resume data passed through it catches the error and treats the user as starting again - rather than just erroring in the background and stopping any content loading." Here the (not complete) history so far: # 2018-01-26 https://community.articulate.com/discussions/rise-360/rise-suspend-data # 2018-05-23 suposendly fixed "the problem was a suspend_data incompatibility between the two (versions) courses," https://community.articulate.com/discussions/rise-360/rise-suspend-data#reply-522276 # 2019-03-10https://community.articulate.com/discussions/rise-360/scorm-rise-course-not-loading-83de403b-6a60-4153-ad86-02f5db9c51f3#reply-616856 Looking forward to a solution, Tobias Loke

Jamie, whether or not your course opens in a new window is controlled by your LMS. Popups need to be allowed on the browser to allow the course to open in it's own window. The LMS window will stay open in the background.

Hello, our team have the same problem and I would like to share our workarounds. The problem is: Uploading a new version of a Rise Scorm-export causes a blank page for users who previously opened and unfinished the course. Reason is, that the player is not able to handle the outdated variables lesson_location and suspend_data. I agree to Lieve, Rise is the only authoring tool which has this problem. Great support by Peter from Articulate (Case #02248422), but currently no solution unfortunately. I wonder that this problem is known since years, but nothing happened until now. This is not professionel. We have hundreds of courses in our LMS with the need to update some courses regularly. Deleting of results is not an option. So therefore this a big problem for us! Known workarounds:- delete the results of single users- Do not copy courses, publish the copied courses and then update the scorm-file. Make the changes in the original course, if possible.- make only small changements, then you have no problem- change the whole scorm element in the LMS (with automatic generating new states of the both variables) - results will be deleted then.- influence the variables lesson_location and suspend_data directly in your LMS (if supported by your LMS). Any other workarounds from you would be very appreciated, because we can not follow these workarounds.

Blank screen after update | Articulate

AlyssaGomez
Staff
5 years ago
Hi Crystal,

Thanks for reaching out, and smart idea to also open a case! I see that the second case you submitted successfully went through, and it's in the right place. You'll hear back from our Support Engineers shortly!
JamieHamilton-5
Community Member
5 years ago
Has anyone resolved this issue?Having the same problem, however it is with all of our RISE courses for all clients, ones who have completed the course as well as new courses. We have also tested in SCORM Cloud, Chrome, Edge, and Firefox. Any help would be appreciated! LMS is CSOD, and we are contacting them as well. However, the title page for the courses opens, but when start course is selected it goes to a blank page which leads me to believe it is something with RISE.

Thank you for any help!
- KarlMuller
  Community Member
  5 years ago
  Jamie, have your courses been working normally at any point in time?
  
  What was the result when you tested in SCORM cloud?
  
  Did you recently republish your courses with updates?
  - JamieHamilton-5
    Community Member
    5 years ago
    Thank you for responding! Yes, they were working before. This started three
    days ago. We tried SCORM cloud and it came back fine. These are both new
    and updated courses it is happening to. Any insight would be awesome, thank
    you!
- Crystal-Horn
  Staff
  5 years ago
  Hi there, Jamie. For the courses that have been republished, are you able to clear the suspend data in your LMS? If the LMS is trying to use old progress data for the new version of the course, it might cause an issue with loading.
  
  We also can work one-on-one with you if you'd like to start a case here!
  - JamieHamilton-5
    Community Member
    5 years ago
    Thank you. I am contacting my LMS admin to see if this is an option. Are
    there any repercussions to this? We do not want to lose data from our
    customer completions if possible. Thank you so much for your help. I have
    also started a case.
AlyssaGomez
Staff
5 years ago
Thanks for starting a case, Jamie! Our support engineers will help you look into this. Also, you'll definitely want to ask your LMS admin about clearing the suspend data in your LMS to find out how that would affect learner data.
JamieHamilto247
Community Member
5 years ago
Thank you for your responses on here. It looks as though the issue might be stemming from the course opening in a separate screen rather than a tab, but pop up blockers are not fixing it. Would it help if we ran a fiddler proxy and someone could read the results to determine the cause? Or maybe there is a something we are selecting on export to make it try to open in a new window? Thank you!
BrianWiltz
Community Member
5 years ago
I am having the same issue that started this thread.

After updating a course and exporting last week I have 2 rise courses that open to blank screens regardless of whether a user has access a course previously or not.

The strange thing is if I refresh the window or relaunch the course it works every other time. I have included a screencast of a course launched and you can see that it loads every other refresh.

None of our older rise exports that have been updated do this. Seems like the issue is a new development.

Help with this issue would be appreciated.
Untitled.mov4.1 MB
- KarlMuller
  Community Member
  5 years ago
  Brian, did you change the structure of the course, i.e., add or delete any Lessons?
LieveHoremans
Community Member
5 years ago
Hi,

We have the same problem. White page after updating the scorm on our LMS.
Cleaning suspend data is not an option.

Do you have an other solution?

Lieve
- Crystal-Horn
  Staff
  5 years ago
  Hello, Lieve. Generally, when you update, or overwrite, existing course files in your LMS or web server, learners who previously started the course won't be able to resume where they left off. They'll start over at the first slide in the updated course. This behavior can vary based on how much you've edited the newest version.
  
  We recommend clearing the suspend data because the new version may not understand the suspend data from the older version, and when that happens, you may see a blank screen. The only other option would be to upload the updated version as a new item in your LMS.
  - LieveHoremans
    Community Member
    5 years ago
    Hi,
    
    Rise is the only tool that gives this problem.
    I noticed that rise gives different numbers to each lesson when I make a new export. Does this cause the problem? If so, is this something that can be changed?
    
    Lieve
JoyceMaurin-e58
Community Member
5 years ago
Dear Articulate team,

With my dev we found that this was the lesson_location value that's problematic indeed.

Even if the workaround presented by e Author works (thanks a lot by the way), this won't be a suitable option when we will have to do a huge correction on a prod environment with learners accessing the content.

The issue is opened for 2 years now and that's not the first time we faced it. (thanksfully never in an important context)

Why don't you just fallback to the mainpage if you don't find the way to the lesson_location? What went wrong with the fix you announced 2 years ago:

"If you replace a Rise course inside your LMS with a different Rise course (or even a duplicated copy of your original Rise course), learners will not be able to resume the course where they suspended it before the revision. In this scenario, learners will return to the beginning of the course, but the content should never lock up."!?
PajoPatak
Partner
5 years ago
For those who use Moodle LMS, the workaround is to access the database through a database client (for example mySQL workbench if you use mySQL database) and issue the following SQL command:

delete from mdl_scorm_scoes_track where scoid=XXXX and element='cmi.core.lesson_location'

Replace XXXX with scoid of the Rise content. You can find it in URL when you open the lesson even if it's stuck on the blank screen. Use this very carefully, on your own risk, because if you mess up the query, you could loose or damage some data in the database.
AlyssaGomez
Staff
5 years ago
Thanks for sharing your experience here, Tobias. While we don't have plans right now to make changes to how the suspend data works, we're happy to work with you one-on-one to correct the blank screen issue you're seeing.

Feel free to connect with my team here. It would be helpful to include approximately when the original version was exported.
TeamPO
Community Member
5 years ago
What do we have to do do make this a priority?!?