Sure I have seen this mentioned in the forum before but I cannot locate it now (the search function is awful). If I update my content and re-export it to SCORM, after updating the content on my LMS people who have previously launched the content (and not completed the module) are presented with a blank screen when they re-launch (the updated content). This is an issue unique to Rise courses. Please advise if this is a known / replicatable issue. And if there is something that can be done to resolve.

I believe I've found a solution to this issue which I've been able to tested successfully in Moodle and may work for other LMSs as well: 1. Unzip the Rise SCORM 1.2 zip package (I haven't tested this for SCORM 2004) and locate the file scormdriver.js in the /scormdriver folder. 2. Open scormdriver.js in Notepad or other text editor. 3. Locate this function, and highlight the entire line: function SCORM_GetBookmark(){WriteToDebug("In SCORM_GetBookmark");SCORM_ClearErrorInfo();return SCORM_CallLMSGetValue("cmi.core.lesson_location");} 4. Replace it with this function: function SCORM_GetBookmark(){WriteToDebug("In SCORM_GetBookmark");SCORM_ClearErrorInfo();return "";} This basically disables the bookmark retrieval code so that while all the learner completion and progress status is retained (and shows on the left side Rise menu), it causes Rise to always restart at the opening page. Then re-zip up the Rise SCORM package (make sure to create the zip from the root folder of the course) and re-upload to the LMS.

Hi, we also experience this problem very often. After (minor) changes of the content, all students that did not complete the SCORM content get an "blank page" because the Articulate Rise player is not able to use - the old suspend data- and/or lesson location. Please fix this issue by changing the player to- start at the beginning if the lesson location does not longer exist- parse the suspend data as far a possible and "ignore" no longer existing pages/chapters- in a worst case scenario display an information like "We are deeply sorry, but due to technical reasons we had to reset your progress" and let the student start from the beginning.But there is no reason to let the player "crash" with a blank screen if it can not process the old suspend data or lesson location. And an more robust player should not be an big issue (just some try/catch statements). And the tip to "delete it on LMS" side also does not help, because that requires sometimes hundreds of changes or reset all students that started after change in the content and could continue. This "blank page" experience is very unsatisfying for the leaner. It also did cost us a lot of hour to find out, that it is an issue of the articulate/rise player. Also if I understood correctly this issue was the topic for several threads and was fixed several times, but seems to be an issue a again a few month later. If I find the older threads again, I will post a link.

Hi all, the issue is "known" for more than 2 years. It was supposedly fixed in May 2018 but popped up again in 2019. Storyline was also affected. The amount of support this problem causes is staggering! Especially in Covid 19 times with a lot of home office and new "Rise content" (which is often changed/corrected and published again). We have had nearly a thousand cases of affected students over several customers. We are also an "Articulate Reseller". Our customers to whom we recommended "Articulate" are not pleased. Especially those customers who have read the community articles (see below) pointing out that the problem has been known for several years. They might be different problems, but to our customers who use Articulate products it just looks like "the problem has been ignored". So for crying out loud: Please fix this known problem! The "solution" was also suggested several times in one way or another. See my earlier post or the suggestion from Nathan Mcilree:"My guess would be that the developers need to update the code that initialises the SCORM course so that if it does not recognise the location/resume data passed through it catches the error and treats the user as starting again - rather than just erroring in the background and stopping any content loading." Here the (not complete) history so far: # 2018-01-26 https://community.articulate.com/discussions/rise-360/rise-suspend-data # 2018-05-23 suposendly fixed "the problem was a suspend_data incompatibility between the two (versions) courses," https://community.articulate.com/discussions/rise-360/rise-suspend-data#reply-522276 # 2019-03-10https://community.articulate.com/discussions/rise-360/scorm-rise-course-not-loading-83de403b-6a60-4153-ad86-02f5db9c51f3#reply-616856 Looking forward to a solution, Tobias Loke

Jamie, whether or not your course opens in a new window is controlled by your LMS. Popups need to be allowed on the browser to allow the course to open in it's own window. The LMS window will stay open in the background.

Hello, our team have the same problem and I would like to share our workarounds. The problem is: Uploading a new version of a Rise Scorm-export causes a blank page for users who previously opened and unfinished the course. Reason is, that the player is not able to handle the outdated variables lesson_location and suspend_data. I agree to Lieve, Rise is the only authoring tool which has this problem. Great support by Peter from Articulate (Case #02248422), but currently no solution unfortunately. I wonder that this problem is known since years, but nothing happened until now. This is not professionel. We have hundreds of courses in our LMS with the need to update some courses regularly. Deleting of results is not an option. So therefore this a big problem for us! Known workarounds:- delete the results of single users- Do not copy courses, publish the copied courses and then update the scorm-file. Make the changes in the original course, if possible.- make only small changements, then you have no problem- change the whole scorm element in the LMS (with automatic generating new states of the both variables) - results will be deleted then.- influence the variables lesson_location and suspend_data directly in your LMS (if supported by your LMS). Any other workarounds from you would be very appreciated, because we can not follow these workarounds.

Blank screen after update | Articulate

AlyssaGomez
Staff
5 years ago
Hi Team PO, are your learners running into a blank screen when viewing an updated Rise 360 course? Any additional details you can share would be helpful!
- LieveHoremans
  Community Member
  5 years ago
  Hi,
  
  One of my colleagues has already been in touch with you. It is just really
  important for us to get this fixed.
AlyssaGomez
Staff
5 years ago
Hi Lieve! Do you happen to know your colleague's case number? I'd love to follow along with the case as it progresses.
JenniferYoung-7
Community Member
4 years ago
We are experiencing this issue as well. Similar to Adan, the fix of resetting LMS data is not going to work for us. Any progress on this issue?
- CNavarro
  Former Staff
  4 years ago
  Hi Jennifer! I can see that you have a support case with our support engineer Rowie. He sent you an email and is waiting for your reply.
AlyssaGomez
Staff
4 years ago
Hi, everyone! I wanted to share a recent change we made in Rise 360.

Some learners would see a blank page upon resuming a course you've updated in your LMS. You can now choose to reset learner progress when they launch a course. Click here for more information.

Let us know if you have any questions about this enhancement!
DietmarGrasböck
Community Member
4 years ago
Hello all,

I know this post is actually about Rise 360, but I would like to give the feedback here that we also keep having this problem with our LMS Moodle (3.9).

I ask for a good and permanent solution in the near future.

Thanks,
Dietmar
imransayyad-606
Community Member
3 years ago
The course has been updated from admin site but some of our users already taken the course before update and now they are facing the same blank screen issue while trying to launch the course.

Any solution?
- hazelB
  Staff
  3 years ago
  Hi Imran! I would suggest opening a case with us here. Please include approximately when the original version was exported, when it was updated, and the LMS that you are using.
SuzianaAhmedShu
Community Member
3 years ago
Hi

I'm facing the same issue here. We did not have issue when using Adapt authoring tool. I fought hard to get Rise 360 but having to reset learners' data is really unacceptable for any authoring tools.

Is there any workaround or solution yet?

Thanks
PajoPatak
Partner
3 years ago
Articulate, any news about this? We still have the same problem in Rise.
BoKristianOlsen
Community Member
3 years ago
Hi, We've earlier had this issue when doing minor changes on a course, but I've recently tried changing and re-exporting the scorm package on several occasions now and the problem does not seem to happen , for whatever reason.

Before I can recommend our users to start using Rise again, I'd like to know if this is just some random occurence, or if there's been an actual fix for it.
From what I can see the lesson_location provided from Rise seem to be consistent, whereas earlier it changed, which made the error (blank loading screen) as the LMS was trying to retrieve a location that no longer existed in the SCORM package.

Has there been an update that I'm unaware of that's adressed this issue? Given the earlier answers in this thread I'd guess not, but I thought I'd ask anyway. For refrence we're using Moodle 3.5.9 (soon to be Moodle 3.9)

Thanks
AlyssaGomez
Staff
3 years ago
Hello, Bo! The only update we made was about a year ago when we added the option to reset learner progress when they learners re-launch a course. I'm happy to hear you've seen an improvement recently! Would you mind sharing a screenshot of where the lesson_location appears consistent now? I'd like to take a closer look to see if I can track down some more details for you!