Brightspace resetting SCORM progress

Hi Heather, 

Thanks for reaching out!

A resume functionality will need to exist in an LMS for it to remember course progress when a course is launched after it being completed. This article explains resume behavior in Storyline 360: 

• Storyline 360: Changing the Resume Behavior

Without a resume functionality, your LMS might interpret courses being relaunched as a new attempt, which could explain why progress is being reset. You can test how your course will behave in an LMS that has resume functionality by following the instructions here. 

I'll let other members of the community chime in to see if they have any solutions that they'd be willing to share  on how to retain progress in LMS environments that do not have resume.