Forum Discussion
BUG: Storyline 'Save' Issues?
I've had a strange and growing issue that I recently noticed, and has persisted across several updates and projects. The 'Save' icon at the top-left of the screen will be grayed out, in a disabled st...
Hello everyone, 🎉
I have some great news to share. We just released another update for Storyline 360. In Update 93, we’ve included important fixes and new features. One of the bugs we’ve fixed:
- The save icon sometimes became disabled when it should have been active
Launch the Articulate 360 desktop app on your computer to take advantage of this update, and click the Update button next to Storyline 360. You’ll find our step-by-step instructions here.
Please let me know if you need additional help.
Hello Spencer! Thank you for bringing this to our attention! I don't see that we have this behavior logged as a bug, but it sounds like something I'd like to report to our team. I have tried to recreate this issue on my end, but I do not see the Save icon greyed out at all. I've selected it when opening a new project that hasn't been saved, closing and reopening a project that I've already saved, and while working on a project that I've already saved multiple times before. I have tested this behavior in the latest update, 3.91.33139.0.
It would be helpful to include a screen recording of this issue in my report. Would you be willing to record your screen as this behavior occurs?
Hi, I appreciate you reaching out! It is actively occurring on a new project file from this morning, so I grabbed a quick video:
https://drive.google.com/file/d/1B9foxLMyb9oI8BnZQcsHbBr236gr5L-C/view?usp=sharing
Would it also be possible for Articulate to consider allowing users to upload video files on E-Learning Heroes? Currently, the only option is to embed a video via a directly from a URL, which isn't the most practical in situations like these, yet E-Learning Heroes does support uploading files past 200 MB directly. Just a thought that might help!
Hi Spencer,
I appreciate you sending the video. It's very strange seeing the save button disabled, especially since you clearly made changes to the project file. As a troubleshooting step, if you're already working locally when making changes to your Storyline 360 projects, try repairing your Storyline 360 installation to see if this fixes the issue. If the issue persists, please open a case with our support team here so we can have our support engineers take a closer look at the behavior.
