Forum Discussion
buttons not working in preview
All of a sudden when I preview a slide the buttons to layers or other slides are not working. If I preview a scene they work. WHAT's going on with SL3??? Help please!
Well, I just discovered if I insert a new shape and give it a trigger to show a layer THAT works. This is beyond frustrating. Does this mean I will have to replace EVERY shape and button to get it to work?
I'm wondering if this is related to having to divide out my original file in order to export for translation and then importing into the divided file?
PLEASE get the translation bugs fixed!
Hi Erik,
Thanks for sharing the file! I see the dilemma now. As it turns out, this is the expected behavior of buttons because without a fill they can't be selected.
A workaround for this is to set the transparency of the fill to 100%. That allows you to see through them, but the mouse will still recognize the fill.
I hope this helps!
If you preview only one slide, and have triggers to other slides, they don't respond; no error message, nothing.
Thank you for answering Walt.
Walt, thanks again. It must be new with the latest update. There used to be a message that popped up :\.
Hi Sylvia,
Thanks for sharing what you are experiencing in your project.
With your permission, I'd like to take a look at your project file to investigate what's happening. You can share it publicly here, or send it to me privately by uploading it here. I'll delete it when I'm done troubleshooting.
Leslie, I clicked on your "here" link, but there are no buttons or anything to allow me to upload the file on that page???
Good Morning Leslie, I'm having the button issue again. I cannot get a button to display a layer. I decided to import the faulty slide into the Articulate test 2 file I uploaded for another issue and when I did that the button worked Ugh. Really frustrating. I've tried deleting the shape and putting in a button, but it doesn't work.
I tried putting a clear shape from another object on another layer that did work over the rectangle and I have discovered the problem. The whole bottom end of the slide layer is a dead zone. I moved the original rectangle (button) up on the slide and it worked fine. I recall something about this in the past, but I don't recall what the remedy is. I'll see if I can find it.
Leslie, here is the link to the original "buttons not working" dialog and apparently there is a bug. https://community.articulate.com/discussions/articulate-storyline/buttons-not-working
Leslie, I think I have it figured out. It used to be when clicking on buttons that went to other slides a message would come up saying the slide wasn't available, but now nothing happens. The buttons just don't work in preview except in a scene. I'm still checking things. If I get stuck I'll definitely connect here. Mega thanks!
Hi Sylvia!
I see that we are helping you in a few different discussions regarding this issue. Leslie replied to you here letting you know that we've added your comments to the bug report. We appreciate your help in troubleshooting this bug!
Hi, just wondering if a solution to the 'dead space' issue has been resolved yet, as I am having the same issue.
Many Thanks
Hello Andrew,
Thanks for following up and letting us know that you're running into a similar issue.
It looks like you may be using Storyline 360. Is that correct?
Are you seeing this issue:
- when previewing a single slide or when previewing the entire course?
- when the course is published?
Hi, I am seeing this when previewing a single slide and when previewing the entire course.
I have attached a screen recording to provide further details
Thank you for confirming, Andrew. I'll add this conversation to our report.
I wanted to share some information on how we define bugs and how we tackle them when they occur.
Is the course working as expected when publishing?
Hi.
Just today started having this same issue in Storyline 3.
NO buttons work in slide preview and project preview, as of this morning (worked perfectly fine until now)! They seem to work ok when project is published. Perhaps uninstalling and re-installing Storyline 3 might help?
Has there been a solution to this matter?
Thanks,
Daniel.
