Can a "mailto:" link be used within Rise?

This should really be considered a bug, not a feature request. Being able create a simple link to a email address shouldn't require the use of 3rd party URL shorter services.

First, it hides the intended destination of the link, which from a cyber security stand point is a major issue. You can't expect learners to click on a link named "support@domain.com" then have it point to a URL that look like this "https://is.gd/1olhzu".

Second, it now means that a pivotal piece of functionality like contacting support is riding on the availability of some unknown server/service.

I understand this was meant as a work-around solution but it is basically a non-starter for any professional businesses/organizations.

Can this be escalated to a "bug" status and provide us with a roadmap for implementation please?

Hi Martin, 

Mailto: URLs do not work but what you can do is to use a URL shortener to create an HTTP address that forwards to your mailto: URL.  There are a few URL shorteners available out there but I have found that it works with http://is.gd.  On the is.gd site, enter your mailto: URL like "mailto:someone@example.com" and then click on the "Shorten!" button.  Copy the generated HTTP URL shortcut and use that URL in your Rise hyperlink. 

Here is a sample course with mailto links:

http://articulate.fyi/2lswmCT

To give credit where credit is due, I found the solution in this thread.  

John

We're currently testing Rise and deciding whether to use this software as an organization and, while this is generally very good software, being able to use basic functions like mailto links do make a significant difference.

Hi Irina!

Ah, thanks for pointing that out! We've made some tweaks to this feature, so now the hyperlink attached to an email address will correctly link to the mailto:. 

Refresh your browser tab, and let me know if you see an improvement!

Just chiming in to second this request! Hope to see it rolled out soon, it will definitely help us utilize Rise for different types of products. 

Thanks for adding you voice to the conversation, Heather. And really cool idea for the contacts/comment form! I'd be happy to pass that suggestion along to the team for you.

In the meantime, have you thought about creating a contact/comments form by embedding a Google Form in Rise? Try this:

• Create a URL/Embed block or lesson.
• Paste the "Share" link to the Google Form in the block or lesson.
• Voilà! Now you have an embedded Google Form.

Here's an example of what that could look like!

Thanks for sharing your feedback on this issue. 

Having an official mailto hyperlink option is on the radar for our team, but I do not have a timeline to provide on this.

Just added this as a request for a development using the official process. A real shame that time frames can't be offered on this though.

Hello,

I was curious if there as been any progress on being able to add a mailto: hyperlink in Rise?  As a corporation with strict IT security standards, using a third party URL shortner is not a viable option.

How, in an over two year old thread, has this functionality not been fixed yet. For all that Rise brings in the WYSIWYG realm, some of the basic functionalities point to a disturbing lack of awareness.

No header/footer across the entire course, no use of "mailto", no closed captioning options on videos, etc.