I'm currently testing out and learning rise. In an introductory "lesson" we would like to show photos and contact info for staff. I would like to make the staff person's email address be a link that would open the learner's email app. I tried editing the embed link function in rise, but no matter what, it automatically appends "http://" in front of the "mailto:" link. Any help will be appreciated. Thanks!

This should really be considered a bug, not a feature request. Being able create a simple link to a email address shouldn't require the use of 3rd party URL shorter services.First, it hides the intended destination of the link, which from a cyber security stand point is a major issue. You can't expect learners to click on a link named "support@domain.com" then have it point to a URL that look like this "https://is.gd/1olhzu".Second, it now means that a pivotal piece of functionality like contacting support is riding on the availability of some unknown server/service.I understand this was meant as a work-around solution but it is basically a non-starter for any professional businesses/organizations.Can this be escalated to a "bug" status and provide us with a roadmap for implementation please?

Hi Martin, Mailto: URLs do not work but what you can do is to use a URL shortener to create an HTTP address that forwards to your mailto: URL. There are a few URL shorteners available out there but I have found that it works with http://is.gd. On the is.gd site, enter your mailto: URL like "mailto:someone@example.com" and then click on the "Shorten!" button. Copy the generated HTTP URL shortcut and use that URL in your Rise hyperlink. Here is a sample course with mailto links: http://articulate.fyi/2lswmCT To give credit where credit is due, I found the solution in this thread. John

We're currently testing Rise and deciding whether to use this software as an organization and, while this is generally very good software, being able to use basic functions like mailto links do make a significant difference.

Hi Irina! Ah, thanks for pointing that out! We've made some tweaks to this feature, so now the hyperlink attached to an email address will correctly link to the mailto:. Refresh your browser tab, and let me know if you see an improvement!

Just chiming in to second this request! Hope to see it rolled out soon, it will definitely help us utilize Rise for different types of products.

Can a "mailto:" link be used within Rise?

ChristinaClark-
Community Member
6 years ago
I've been using the button feature but I'm seeing some odd behaviour.

I was trying to add mailto: code that would also populate the subject and body,

eg, mailto:person@email.com?subject=hello&body=This is some text.

It worked fine, the only problem is that I would get ?subject=hello at the end of the pre-populated body text as someone else described above.

I see above that manually entering subject and body is not supported. However, when I went back to JUST entering the email address, the ensuing email is still autopopulating my subject field with "hello" even that is no longer in the mailto code.

I've created a "clean" course to try and replicate this. You can see when you hover over the button, the mailto link that shows up at the bottom of the browser includes ?subject= even though I didn't include that.

Any ideas???
- AllisonLaMotte
  Staff
  6 years ago
  Hi Christina,
  
  I just tried this out and it looks like the default subject line is appearing as expected (it shows the course title). There's not currently a way to change that.
  
  When you click on the link, is that what you're seeing? If not, the quickest way to resolve this issue is to have our Support Team take a look. You can submit a case here.
  
  In the meantime, if there's anything else I can do to help, please let me know!
JenniferCockram
Community Member
6 years ago
Am I doing something wrong? I added the button but when I preview it doesn;t seem to work at all.
JenniferCockram
Community Member
6 years ago
Could someone help me on this soon please? I have to publish a programme and I need to know soon if this is possible or what I am doing wrong. I followed the steps published here https://360.articulate.com/review/content/384708bb-cab7-4ed9-9597-0aa91a65232b/review and the button is just dead. Is there a missing step - what is going on? Is it only operational when published and not in Rise preview? Please respond.
AnthonyKarcz
Staff
6 years ago
Hi, Jennifer! I just double-checked using the steps in this document and was able to test a button block email link in preview mode.

Check your procedure against that document and, if you're still not seeing the expected results, submit a case here so that our Support Team can take a look.

Hope that helps! Let me know if there's anything else I can do for you.
RexRekstad
Community Member
6 years ago
Well, It's been a year since this has been posted and no change.
melissanev
Community Member
6 years ago
Is there any update in the mailto feature? We are trying to add it to a course now and wondering if there is an easy way to do this now.
AlyssaGomez
Staff
6 years ago
Hey Melissa!

It sounds like you want to hyperlink text with a mailto: link, is that right?

Thanks for adding your voice to that feature request! For now, you can hyperlink a button block with a Send an email destination.

We'll let you know if we add this feature to text blocks in the future!
TerryBell1
Community Member
6 years ago
Oh this is such an oversight, please fix it! I agree with the people who said this should not be considered a feature request because it's clearly a design flaw if you are hesitant to call it a bug.
ThierryNguyenCu
Community Member
6 years ago
The last post is dated "over a year ago".

Would you have an update on the mailto: request?

Also http:// is fading out, at least should Rise adds https:// if it had to instead?
AlyssaGomez
Staff
6 years ago
Hi Thierry!

Right now, you can hyperlink a button block with a Send an email destination.

Can you tell me more about your need for Rise to add https://? Do you have an example where the hyperlink is not working correctly?
- ThierryNguyenCu
  Community Member
  6 years ago
  Thank you Alyssa.
  
  Since this is a long time request and in terms of design, an inline embedded code is more seamless than the rigid layout with the button with almost no customisation.
  
  Also I tried to add a mailto tag in the course description where no button is available ..
  
  A quick example here:
  
  https://rise.articulate.com/share/CttA6K_LhVw0bLiLiWD0Wl2dMutjV6gi
  
  On a side note, the auto play feature discussed elsewhere would be welcome here to play the video on entering the slide/page.
  
  I also tried to hide the player control and slider but it doesn't seem to work.
  
  Why does Rise add http:// when you embed a link/mailto?
  - ThierryNguyenCu
    Community Member
    6 years ago
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