Forum Discussion
Captions disappear when timeline is paused
I would like to make it so the Closed Captions stay even when timeline (video) is paused, for example if user has problems hearing and reading, and would like to take his time.
How can I achieve this?
Hello Everyone,
I have some great news to share! We just released another update for Storyline 360. In Update 77, we've included important fixes and new features.
One of the enhancements we've included:
- Closed Captions disappear when timeline is paused using a trigger
Launch the Articulate 360 desktop app on your computer to take advantage of this update, and click the Update button next to Storyline 360. You'll find our step-by-step instructions here.
Please let me know if you need additional help!
Hey everybody. I'm excited to let you know that we released update 6 for Storyline 3! It includes enhanced features and fixes - Check them out here.
One fix addressed an issue where closed caption text disappeared when the timeline was paused.
Click here to download the latest version of Storyline 3. Let me know if you need more help!
Morning Crystal
That’s great news. Thanks.
Have a great day.
Lorraine
Hm, looking at this example here, I can pause the timeline (both the video timeline and/or the slide timeline) and the CC's stay up. What am I missing?
that's weird, your works fine for me. Here is my example, check how it works for you.
mokomiejifilmai.lt/interaktyvusUnprotected/subtitle/story_html5.html
There must be a setting I'm missing or something.
Hi Tomas,
I see that the captions are disappearing, although upon playing again they appear and seem to match what they're supposed to.
Can you share a copy of this .story file so that we can take a look at any differences in the set up?
Hi, Ashley
Here's the .story file.
Hello Tomas and welcome to E-Learning Heroes :)
Thanks for sharing your .story file and allowing us to take a look.
We have an issue reported for this same issue. I'm going to share this thread and your file as an additional example while we investigate. It seems specific to the HTML5 version, which includes the Preview as well.
Michael - was your course published with a version prior to Update 15 perhaps? I noticed yours works as intended.
Yes, my example was created and published when CC first came out. That was a while ago, no idea which SL360 version/update I used back then.
Thanks Michael.
Looks like Update 4 :) So, that was a while back for sure.
Hi all,
I have the same problem but only since I installed the recent update. With Build 3.3.15007.0 it worked fine and captions stayed visible when having paused the timeline.
Hi again, Martin!
I recently responded to your other post here, but I see the issue is captions are disappearing when you pause the timeline (not when the timeline ends).
As Leslie mentioned in her previous reply, we're working through a problem in Storyline 360 where the closed caption text disappears when the video is paused.
I'm really sorry this is slowing you down, and I'll be sure to let you know if I get an update on this issue.
Hello... I am facing the similar issue. Could you please suggest the solution.
Hello,
We started facing this issue with the recent update Build 3.4.15731.0. It was working fine with the last release. Any timeline for getting the solution?
Hey folks,
Our team is still investigating an issue where the closed caption text disappears when the video is paused. This happens in both Storyline 3 and Storyline 360.
You're in the right place to stay up to date on our progress with this bug!
Hello Alyssa,
Any idea when can the fix will be available? We are in need of it urgently as many of our courses have CC which are always visible.
Hi Ashish,
I don't have an ETA on a fix at this point, but as soon as we know more, we'll share it here. Really sorry for the headaches this is causing you!
Hello Alyssa,
Any update on this issue? When can we have any resolution on this?
