Change Owner in Rise

Hi Anand! It sounds like the course author is no longer on your Articulate 360 Team. I'm going to reach out to you via email with next steps. Stay tuned!

Hi Alyssa - just curious if there's a new article that describes this.

I'm the Admin for my team's Rise account. We have the owner of a course on vacation and her back-up is trying to take ownership so he can switch the language of the course.

Is there a way to manage this?

Thanks!

Hi Sean!

We generally recommend that course owners send a copy or add collaborators to their courses if they know they're going to be out.

We do have a new process for transferring content when someone leaves your team. Do you know how many Rise 360 courses she has? If it's not too many, it might be easy enough to remove her from your team, transfer her content to yourself, add her back to the team, and send a copy of each of her courses back to her. 

Let me know if that's an option for you!

Hi Mike,

When someone leaves your team, it's up to the team admin to decide what to do with the user's content.  The admin can transfer it to another team member, delete it, or do nothing with it. This screenshot shows what your admin saw when removing the user from your team.

If the admin chose the Nothing - just remove user from team option, here's how you can get that content back:

STEP 1:

Add the user back to your team with the same email address they used before.

Ask your IT staff to temporarily grant you access to it or to forward incoming messages to you. Then click the activation link in their email invitation. After reactivating the user's team membership, your IT staff can disable the email address again.

STEP 2:

Remove the user from your team again and choose the option to transfer their content to someone else. This article describes where the new owner can find content that was transferred to them.

Let me know how it goes!

Hi Loretta, 

You'll need to add the original course author back to your team and remove them again to trigger the prompt for transferring content of an outgoing user. If you need assistance to do this, or if the account of the author is no longer accessible, open a support case here so our team can assist you in recovering the content. 

Hi, I am trying to do this and do not see a "Transfer" option. I'm not keen on making a copy as that can end up having multiple copies out in the wild. Is it no longer possible to "transfer" from one person to another? Both accounts are currently active members in the team (as they are actually both me... as I used two separate email addresses for two separate seats to try this out for myself).