Forum Discussion
Closed Captions do not appear on video after upload
Hi,
I am creating videos in Camtasia. To successfully show in Rise, I usually download the captions in .srt, open the video in Storyline, import the .srt captions, and then export the captions in .vtt from Storyline. I then add the .vtt file to my video in Rise. This has worked for me until this last week. It shows as successfully uploading the captions to Rise, but they do not appear in the video. Help?
Is this the correct procedure:
1. Download the captions in .srt
2. Open the video in Storyline
3. Import the .srt captions
4. Export the captions in .vtt from Storyline
5. Then add the .vtt file to your video in RiseHi Karin! Thanks for reaching out! Yes, that should be the correct order. If you have any trouble with this, please open up a case by submitting a ticket privately to us here, and include the .vtt file, as well as the video file.
Hi Lyndsey! We would love to help. Would you mind sharing those files with our team for testing?
If that works for you, please attach the video file and the .vtt file to this case form, and we'll have a closer look. Thank you!
Hi Alyssa
Were you able to successfully get your caption issue resolved? I'm having the same exact issue and I swear it worked fine months ago in Rise, but now I can't get any captions to appear. I've been round and round with articulate support. My case has been open for weeks and I can't seem to get a quick resolution. Any nuggets of information you have would be wonderful.
Linda Flynn
I am having a similar issue. We can see the closed caption in the Articulate Review link, but not in our LMS. HELP!
Hi Daniela! Happy to help you out with investigating this! Our support engineers can take a look and test your course.
Could you please open up a case by submitting a ticket privately to us here, and include the .vtt file, the video file and your Articulate Review link?
Has this been resolved? I am working on a project and plan to also import the .srt captions into the video in Storyline and then export to vtt and add to the video in Rise.
Hi Mary! Thanks for checking in! The process you described for generating closed captions should work for your Rise 360 course. If you run into any roadblocks along the way, let us know, and we'll take a closer look!
I too am having issues with a .vtt file and adding it to a video for closed caption. I imported the .vtt , all looked good and saved. When re-opening to edit, the .vtt text is still there, however when going to preview, the closed caption button, which is turned on, does not appear so no closed caption with the MP4 video. Any solutions or help is appreciated. Thanks!
Hi Hazel
Thanks for your email and follow up. I sent you the storyline file using the link you provided. However it did not accept the .vtt file so attached above.
As a heads up, I've been working with Georvy Sacramento as well on this issue. Please my note in the correspondence I just sent with the file as this provides more background.
I've cc'd in Georvy so the two of you can connect as well and not duplicate efforts. Thanks for your help - much appreciated.
~ Deborah
I'm also having the same issue. It works fine it I take an MP4 that was created in zoom and then upload captions. But if I take an MP4 that was created in Camtasia it doesn't work. The CC button is shown in Rise but no captions appear.
Hello
I submitted a case 03039688 and uploaded the mp4. However your system would not allow be to upload the VTT file.
Linda Flynn,
Hi Lea
Wow - didn't know and learned something new today - thank you. Appreciate the insights and help!
~ Deborah
No worries, Deborah!
I am having the same issue. I have successfully added captions to one module in my training by importing the .srt file from Camtasia into StoryLine and then exporting a .vtt file and uploading that into Rise. The captions appear to be there, but when you try to turn them on in the video, no captions appear.
Hi Sara,
Thanks for submitting your issue to us. I am glad my colleague was able to help you out with testing your closed caption files. Feel free to reopen the case again if the issue resurfaces!
I have the same issue with my MP4 videos, I replaced a video with a new one and now when I try and upload the same .VTT caption file it does nothing. I tried adding the default Multimedia > Video item and uploading the .VTT to that, it doesn't work. Everything worked fine a few weeks ago. I've tried Chrome and Edge browsers.
