Hello, I started using the closed captions feature of Storyline 360 yesterday. I like the tool and it works well. However, I did find a bug. The closed captions in the flash output doesn't support an apostrophe. The html5 output works. I have attached a couple of pictures.

Hi all, Great news - Update 3 of Storyline 3 is available! We released a fix for the issue where the closed captions don't support apostrophes and other special characters. You can view the Version history here and you'll also be able to download Update 3 here!

I'm really glad you brought this up, Russell, as I don't see that this has been reported by anyone else. I did a quick test, and I'm seeing the same thing you're seeing. I'll get it reported to my team so we can begin looking at next steps. Thanks again for letting us know what's going on, and I'm sorry if it's been a headache for you!

Hi there!We are working on a french course that we have to deliver today and we just noticed that all special caracters (ie : ç, é, è, etc) doesn't come up properly in the closed captions.The HTML5 output does work, but it doesn't work properly once in Flash. It is really important that the course also works in Flash, because the text (on the slide) doesn't appear correctly (all replaced by Times!) in Internet Explorer at our client location (all computers are setup the same way).We tried copy/pasting the text in Notepad before pasting it in the Clsoed Caption tool, but still no luck.Anyone can help us?!! It's a major issue for us and really not a good suprise this morning. We are trying to figure it out on our hand, be we are running out of time.Thanks a lot!

Hi Cynthia, thanks for chiming in, and I'm really sorry this is causing you frustration. We're seeing a problem in Storyline 360 where some special characters don't appear correctly in the Flash output. Our team is looking into this, and you're in the right place to stay updated on this bug's progress.

Hi Alyssa!Is there any progress on this issue? Should we expect an update soon or not? As it is, we cannot use the Closed Caption tool embedded in Storyline at all and have to do it all by hand in Notepad... And frankly, that is not a task we had planned.Please keep us posted.thank you!

Closed Captions flash bug | Articulate

DinkyCruz-65d9e
Community Member
7 years ago
Hi, I know that this bug was said to be fixed in Storyline 3 update 3 back in March but how come do I still encounter this despite having Update 4? Can you please assist? I have a couple of courses that require closed captioning but the apostrophe ruins everything. Thank you!
AshleyT-Pollard
Staff
7 years ago
Hi Dinky,

Is this on new content you've published with Update 4? If you're still running into the odd behavior, can you share a link to your published course where it's hosted on your server or LMS and a copy of the .story file?

Also, please let me know what browser you're using to view the course.
parichayakanung
Community Member
6 years ago
Hello All,

I am using closed caption in one of the courses and have published the output in video format. It works and syncs fine with the audio when I do a preview, but when the file is published as video output, the closed caption starts flickering. Could you please let me know the fix?

I have automated the appearance of the closed caption by turning on the closed caption variable to true when the slide timeline begins. So, the closed caption appears on its own when the video is played using any video player.

Please help me with the fix. The video needs to be out by Monday next week.
- KatieRiggio
  Staff
  6 years ago
  I'm very sorry you've come across this problem, Parichaya.
  
  Our team is looking into an issue where closed captions blink when the trigger to show them automatically is enabled. Closed captions won't appear in the Publish to Video output, so I can understand why you're trying to use that trigger!
  
  While we look into a fix for that, we're also tracking a feature request to include closed captions in the MP4 output. I'll add your experience to both reports so we can keep you updated with any changes!
  
  I hope this reaches you in time before your deadline: We're happy to have a closer look at your course to see what approaches we can offer. If you're able to share the .story file, please use this private upload link.
LeslieMcKerchie
Staff
3 years ago
Hello everyone,

I wanted to update this discussion to share that we no longer see this issue where closed captions are blinking in a published video when using the latest version of Storyline 360, Build 3.61.27106.0.

If you or others are experiencing any additional issues using the latest update, please contact our support team directly.
KellyAuner
Staff
2 years ago
Hi, everyone!

I have some great news to share. We just released another update for Storyline 360. In Update 73, we’ve included important fixes and new features!

One new feature we’ve included:

Boost video accessibility by including closed captions when publishing projects as MP4 video files.

To take advantage of this update, launch the Articulate 360 desktop app on your computer, and click the Update button next to Storyline 360. You'll find our step-by-step instructions here.

Please let me know if you need additional help!