Closed Captions flash bug

Hey everyone :)

Great news! We just released another update for Articulate 360, and included a few important fixes and new features that you'll see in the release notes here. 

The Storyline 360 item you'll be interested in is how:

Special characters, such as accented letters and apostrophes, weren't displaying correctly in closed captions in Flash output.

Just launch the Articulate 360 desktop app on your computer and click the Update button for each application. Details here.

Please let us know if you have any questions, either right here or by reaching out to our Support Engineers directly.

Hello,

is there a fix for this mistake in Storyline 3???

Thanks for checking in, Natalia. Our team is still working through a fix for this bug in Storyline 3, and we'll keep you posted on when that fix is released!

Hi!

Are there any updates concerning Storyline 3 and the special characters? I really enjoyed using the easy editor you've provided but I was sad to discover the lack of coding special characters in the flash output. 

Are there any workarounds? Should I use html-codes (e.g. å instead of å)?

Hi Anna,

The fix for this bug will roll out in the next update of Storyline 3! We'll let you know as soon as it's ready. 

Until then, the only workaround we've found is to view the HTML5 output.

Let me know if you have other questions!

Good morning.  I just used closed captioning for the first time.  I installed SL3 last week, so I know it's the most current version. I was excited to show off this new feature, but I'd rather not do it with captions that do not match the spoken word (plus it will "sound" stilted to the reader).

Do you know when the next release will be published?  This course is accessed only from an LMS, not from any mobile device. The published format is "Flash with HTML5 fallback and AMP" according to the properties.  I'm thinking that I'll have to wait to use this feature until then. 
Very disappointed! :(

Hello,
I have the same problem with SL3 !
I have several courses waiting to be published on an LMS and I have used closed captions.
Unfortunately, it does not work well.
I look forward to the version that fixes the bug; do you know when it will be available?
Thank you for your reply.

Hi there Joyce and Jy,

I’m really sorry that I don't have an ETA on the next release of Storyline 3 just yet. We're careful about testing new updates to make sure we don't put other features at risk, and I don't want to commit to a date before we have a fix finalized. You're in the right place, and we’ll share as much as we can, as soon as we can!

I see your comment a month ago about updates, but I am having the same issues with trademarks as well. But also, there are random times when I used an apostrophe in words such as it's and other words. Sometimes it shows correctly and other times it does not.

I am also seeing an issue with deleting audio, going in and adjusting the captions and the closed caption still shows (very quickly) when you preview and publish. I had to clear my cache and it worked to not show after publishing, but still shows in preview. I am thinking I needed to edit the closed caption first, then the audio is that correct? I even tried deleting all closed captions for that slide and added them back in and the one I did not want, still shows as noted above.

Hello Pamela,

Are you using Storyline 3? As Alyssa noted above, the release for this has not happened yet. The fix that was included for Storyline 360 that was shared in this thread above, should be included for Storyline 3 as well, so you're in the right place for updates :)