Forum Discussion
Closed Captions Flashing
Got a closed captions mystery.
I've added closed captions to a video in Articulate 360. Once published, they appear at the correct times, but they flash on and off the screen with a strobe effect.
The variable Player.Display Captions is set to true.
Any ideas? Project attached.
Hi, everyone!
I have some great news to share. We just released another update for Storyline 360. In Update 73, we’ve included important fixes and new features!
One new feature we’ve included:
Boost video accessibility by including closed captions when publishing projects as MP4 video files.
To take advantage of this update, launch the Articulate 360 desktop app on your computer, and click the Update button next to Storyline 360. You'll find our step-by-step instructions here.
Please let me know if you need additional help!
Hi All,
Is there any news on this?
Best,
Emilia
Hi Emilia,
No updates yet! Here's a bit more about how we work to prioritize feature requests.
We'll let you know here as soon as we have news to share!
Hi there
Any updates to this issue? It doesn't seem to have been resolved yet. Any updates to fixes would be very much appreciated!
Best regards
RachelleHello there, Rachelle!
No update as of yet, but I'm going to share your experience with our team. This discussion is tagged to both reports, so if there's any forward movement, everyone here will get an email notification!
Hi,
I am also having this issue. I used the auto captions trigger from the first post of this thread and I exported to video to add to an accordion in Rise ( previewing in Chrome browser). When I removed it from the accordion and imported the video from Review 360 the flicker went away. However, I sill want to tuck it away neatly in an accordion so let me know if or when the team finds a solve.
Good Afternoon,
I am following for a solution.I have employees that need this for accessibility and was trying to leverage Storyline to create videos with captions for them to be able to use the material.
If there is an easy way to do this with replay 360 or another path, please let me know.Hello,
I'm having the same issue. I published to video and used the built-in "Player.DisplayCaptions" variable set to true so the captions will display in Windows Media Player (the default program learners will be using). When I test the video, the CCs are choppy and flashing.
We need to publish dozens of videos with CCs turned on for Windows Media Player. Is there a fix yet? 🙏
Hi JJ,
Thanks for checking in!
Closed captions won't appear in the Publish to Video output at this time, but I appreciate you trying to use that variable.
The flashing issue is still open and we promise to update this conversation if anything changes.
In the meantime, even if you can't share the file, our Support Engineers are happy to explore any tailored possibilities.
Hi Katie,
Are you able to please share some of the "tailored possibilities" so that we can implement them while waiting for a more polished solution in Storyline? My team is publishing many "how to" videos in MP4 format and we need to employ non-strobing (!) captions in the embedded videos for accessibility.
I have tried triggering player captions as well as setting the caption variable default to True, but the resulting captions associated with our video clips still flicker appallingly in the published MP4.
Our current workaround is to use YouTube captions, but we would prefer to create everything within Storyline.
Kind regards,
Chrissy
Hello Christiana!
We have this logged as a bug where the closed captioning flashes when publishing to video. I don't have an update to share on this bug's progress, but when I'll report back to this discussion when I do. Our current workaround is not to use the trigger to show captions and to use rectangles with text to act as captions.
So sorry this is affecting your project! If you'd like us to look at your file, use this link to connect with a Support Engineer.
