Forum Discussion
Closed captions not showing in RISE
Hi,
I've added the .vtt file to a video in RISE but the closed captions aren't showing when I select to turn them on. I've tried switching on in edit and preview mode, both neither work. Any ideas?
15 Replies
Hi there. What's the solution? I am experiencing a similar issue with the captions not appearing. Thank you.
Hi apple314!
Thanks for reaching out! Would you mind sharing your video and .VTT file so we can take a closer look?
You can upload them here in the discussion or share them privately through a support case.
We’ll check things out and get back to you as soon as we’ve received them!
Hi EricSantos ,
Thank you for your message.
The issue has already been resolved with the support provided by Christian. I appreciate the attention and assistance from both of you.
=)
Thank you for the update, papsantos! I’m glad to hear that Christian was able to help resolve the issue.
Please don’t hesitate to reach out if you run into other issues. Have a great day ahead.
Hi, StevenBenassi,
I checked the VTT file and it does contain "WEBVTT" in the header. I also tried enabling the subtitles through the CC menu, but it doesn't activate, it always stays off.
I sent you the VTT file in a private message. I saved it as a .txt file, though =).Thank you!
Hello papsantos,
Sorry to hear about the trouble activating the subtitles.
I appreciate you sharing the caption file in a support case. I see that you’re already working with my colleague Christian, and you’re in good hands.
We’ll continue the conversation in your support case, but I’m happy to assist further as needed.
Hello everyone!🙂
I'm experiencing the same issue. I've added the VTT file, but the subtitles are not showing up. I'm currently testing it only in edit mode on Articulate Rise. Any ideas?Hi papsantos!
Sorry to hear you're also having trouble with Closed Captions in Rise 360!
In Rise, the captions do not display automatically and must be enabled by the user. Can you confirm that you've clicked the 'CC' button on the media player? As well as selected the chosen language from the menu that appears?
Also, all .VTT files must have WEBVTT listed as a header within the file.
Opening your .VTT file with a simple text editor will allow you to check and confirm.
However, if you're still having trouble after those steps it would be helpful to see a copy of the .VTT file you're working with. Do you mind sharing that here in the discussion or privately through a support case?
Looking forward to hearing from you!
Any updates on closed captions (CC)? I've added .VTT files in Rise, and they appear correctly in edit mode. However, when I publish the module, the CC option doesn't show up. Any ideas on what might be causing this?
Hello prachikapadia,
Happy to help!
Interestingly, your closed captions work in edit mode but not when your course is published. Have you tried testing your course in SCORM Cloud or Review 360 to isolate if the behavior is specific to where you are hosting your published courses? You'll also want to ensure your *.VTT files are in the proper format, though I suspect they already are since they display correctly in preview mode. If you can replicate the behavior in SCORM Cloud or Review 360, please open a case with our support team here so we can request a copy of your course for testing. We'll delete it after our investigation!
Hi there - I am experiencing this same issue. I followed many of the other threads and followed the protocol and yet it still isn't working for me. I see it is not working for a lot of people.. hoping for some assistance.
Hi TanyaGarneau,
Thanks so much for reaching out! I see that you've opened a support case over the weekend and you're working with our colleague Phil. You're in great hands!
We'll continue the conversation over in your case.
Have a great start to your week!
Thanks, just send you them.
Thanks so much for sending along your files. I see that you're working with our colleague John. You're in excellent hands.
We'll continue the conversation over in your case.
Have a great start to your day, Digital1Digital!
Hi Digital1Digital!
Sorry to hear you're having trouble with closed captioning in Rise 360!
Do you mind sharing your video and .VTT file with us so we can troubleshoot and see what's happening? You can upload those items here in the discussion or privately through a support case.
We'll let you know as soon as we receive it!
