Forum Discussion

JoannaKurpiewsk's avatar
JoannaKurpiewsk
Community Member
7 years ago

Closed captions not working

Is anyone else experiencing closed captions not working in SL 360? I have my captions option checked in player, added CC for my audio but they just don't appear on the slide. I've added plenty of ...
storyline 360
  • KellyAuner's avatar
    KellyAuner
    2 years ago

    Hi, everyone!

    I have some great news to share. We just released another update for Storyline 360. In Update 73, we’ve included important fixes and new features!

    One new feature we’ve included:

    Boost video accessibility by including closed captions when publishing projects as MP4 video files.

    To take advantage of this update, launch the Articulate 360 desktop app on your computer, and click the Update button next to Storyline 360. You'll find our step-by-step instructions here.

    Please let me know if you need additional help!

AshleyT-Pollard's avatar
AshleyT-Pollard
Staff
7 years ago

Hi Ravi,

I'd love to help - since your issue seems different than what other folks have discussed here it would help to know a bit more about your file and environment.

Can you let me know what update of Storyline 360 you're using? The latest is build 3.20.16814.0 and you can check by going to the "Help" Tab -> "About Articulate Storyline".

Also, what version of Chrome are you viewing the published course in? Did you upload it to your web server, LMS or are you testing it locally? 

Lastly, if you can share the .story file that'll help us take a look at your particular setup. 

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