Forum Discussion

JoannaKurpiewsk's avatar
JoannaKurpiewsk
Community Member
7 years ago

Closed captions not working

Is anyone else experiencing closed captions not working in SL 360? I have my captions option checked in player, added CC for my audio but they just don't appear on the slide. I've added plenty of ...
storyline 360
  • KellyAuner's avatar
    KellyAuner
    2 years ago

    Hi, everyone!

    I have some great news to share. We just released another update for Storyline 360. In Update 73, we’ve included important fixes and new features!

    One new feature we’ve included:

    Boost video accessibility by including closed captions when publishing projects as MP4 video files.

    To take advantage of this update, launch the Articulate 360 desktop app on your computer, and click the Update button next to Storyline 360. You'll find our step-by-step instructions here.

    Please let me know if you need additional help!

LaurenConnelly's avatar
LaurenConnelly
Staff

Hi Dave!

Let's see why you're running into this speed bump!

The first thing that comes to mind is that your file isn't being imported from your local drive. All imports to Storyline should be from the C: drive to ensure full compatibility!

If you've already imported the .mp4 file from your local drive, then there might be an issue with the format. 

I'm linking one of our support articles that walks you through importing captions, both with media and without media. 

Please let me know if you're still hitting a snag!

 

DaveHippler-16d's avatar
DaveHippler-16d
Community Member
6 years ago

I didn't have my project on my C drive, but after moving it there, I'm still having the same problems. My project crashes when I import the CC created by Sonix. I opened the mp4 file and the captions are embedded in the mp4 file when viewing using VLC, so the captions are timed perfectly and work. Do you have any suggestions?

This is a one or 2 slide project with a 1:38 video of a webcast on one of the slides. The mp4 was created by Skype For Business. This is the error I get each time I import the CC using Video Tools> Options> Insert Captions. I'm attaching the error log.

[cid:image007.jpg@01D546E0.7B0D3760]
The mp4 and the captions have the same filenames.
[cid:image008.jpg@01D546E0.7B0D3760]

[cid:image009.png@01D546E0.7B0D3760]

Dave Hippler | Enterprise Training Coordinator
Department of Administration
Division of Personnel Management (DPM)
Enterprise Training & Development
101 E. Wilson St., 4th Floor, P.O. Box 7855
(608) 267-0344

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