Forum Discussion
Closed captions not working
Is anyone else experiencing closed captions not working in SL 360?
I have my captions option checked in player, added CC for my audio but they just don't appear on the slide. I've added plenty of ...
Hi, everyone!
I have some great news to share. We just released another update for Storyline 360. In Update 73, we’ve included important fixes and new features!
One new feature we’ve included:
Boost video accessibility by including closed captions when publishing projects as MP4 video files.
To take advantage of this update, launch the Articulate 360 desktop app on your computer, and click the Update button next to Storyline 360. You'll find our step-by-step instructions here.
Please let me know if you need additional help!
Hi there, Dave! It looks like you replied via email, and your attachments didn't come through.
Instead, I'd like to connect you with our Support Engineers. They're rockstars at troubleshooting these kinds of issues! Here's how:
- Click here to open the Support case form.
- Attach the files at the bottom of the form, including screenshots, caption files, and relevant video files
- After clicking Submit Case, you'll see a case number.
Then you'll hear back from one of our engineers shortly!
