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TIMHush-65e1374's avatar
TIMHush-65e1374
Community Member
2 months ago

Closed Captions position inconsistent.

I have two projects; both have the closed captions position set to the bottom. In one project the closed caption box is at the bottom of the screen showing a very small gap (1/8 inch). In the other project the closed captions box displays about 1 inch above the bottom of the screen. What causes the position of the closed captions box to change when the settings are the same in each project? 

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Articulate 360
e-learning development

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  • StevenBenassi's avatar
    StevenBenassi
    Staff
    2 months ago
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    Hi TIMHush-65e1374!

    It sounds like you're experiencing inconsistencies with the placement of the closed captioning box, in Storyline!

    I'd be happy to help troubleshoot and have some follow-up questions to get us started:

    • Are you noticing this behavior only while previewing the course within Storyline, or after publishing to Review 360, or LMS?
      • If it only occurs while previewing, the CC box will appear differently depending on which view is being used (Desktop/Tablet/Mobile).
    • Are you working with a dual-monitor setup? If so, and this issue only occurs within Storyline, we recommend display scaling settings (DPI) of 100% on both monitors. This helps ensure consistent sizing across all hardware.

     

    If you're comfortable sharing one of the problematic .story files, we'd be happy to take a closer look and test it further on our end. Feel free to upload a copy here in the discussion or privately through a support case.

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I have two projects; both have the closed captions position set to the bottom. In one project the closed caption box is at the bottom of the screen showing a very small gap (1/8 inch). In the other project the closed captions box displays about 1 inch above the bottom of the screen. What causes the position of the closed captions box to change when the settings are the same in each project? 

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I have two projects; both have the closed captions position set to the bottom. In one project the closed caption box is at the bottom of the screen showing a very small gap (1/8 inch). In the other project the closed captions box displays about 1 inch above the bottom of the screen. What causes the position of the closed captions box to change when the settings are the same in each project? 

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In one project the closed caption box is at the bottom of the screen showing a very small gap (1/8 inch). In the other 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Closed Captions position inconsistent.","moderationData":{"__ref":"ModerationData:moderation_data:1218022"},"body":"

Hi TIMHush-65e1374!

\n

It sounds like you're experiencing inconsistencies with the placement of the closed captioning box, in Storyline!

\n

I'd be happy to help troubleshoot and have some follow-up questions to get us started:

\n\n

 

\n

If you're comfortable sharing one of the problematic .story files, we'd be happy to take a closer look and test it further on our end. Feel free to upload a copy here in the discussion or privately through a support case.

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Hi !

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It sounds like you're experiencing inconsistencies with the placement of the closed captioning box, in Storyline!

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I'd be happy to help troubleshoot and have some follow-up questions to get us started:

\n\n

 

\n

If you're comfortable sharing one of the problematic .story files, we'd be happy to take a closer look and test it further on our end. Feel free to upload a copy here in the discussion or privately through a support case.

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