cmi.location problem

Hi folks! We are investigating if we can make changes to the package content to help LMSs better handle the bookmarking data discrepancy when you upload a new version of a course. We'll keep you updated right here.

Hi Alyssa, 

we have the same problem. When we update Rise360 courses, they don't work anymore. The sceen shows a loading icon, after that it only shows a white page. We're planning to create a huge amout of courses with Rise360. How is the timeplan to fix this bug? 

Thank you in advance and best regards

Marianna 

Hello Eline! It sounds like you replaced a Rise course on your LMS. 

Did you replace it with a revised version of the same Rise course, or with a different (or duplicate copy) Rise course?

If you replace a Rise course inside your LMS with a revised version of the same Rise course, bookmarking will work as expected.  Learners can suspend the course before the course is revised, and those same learners can resume the course after the revision.

If you replace a Rise course inside your LMS with a different Rise course (or even a duplicated copy of your original Rise course), learners will not be able to resume the course where they suspended it before the revision.  In this scenario, learners will return to the beginning of the course, but the content should never lock up.

Hi Alyssa,

This problem occured 2 times with 2 different courses : 

- the first one was a revised version of the same course 

- the second was a new version of the same course shraed by an e-learning agency shared on my Rise account (I don't know if you considered that is a new course or not in this case).

In both cases, learners are in front of a blank page if they had started training before the update.

Maybe I did not express myself properly in my first post. I asked my LMS agency about that. Here is how they describe the problem :

When a learner is trained, the module sends a SCORM "cmi.location" value to the LMS (for exemple "index.html#/lessons/ii6QMNUh03cXb_-S69OF8mO0O33hzAs3").
But when we update the module (new export) : this value stored by the LMS is no longer recognised by the new module. The learner is then stuck on blank page.
Today we have to delete all the "cmi.location" values to let the learners restart again.
The module should maintain the compatibility of the recorded data when it is updated. Is that something we can do? 

Let me know,

Eline

Hi Eline!

Thanks for sharing that message from your LMS agency--that's helpful! I'd like to enlist the help of our support engineers for further insight into why this is happening. 

I'm going to open a case on your behalf and send you an email with a few more questions. Keep an eye out for that soon!

Hello :)

Any update here? We figured out the same issue...

Best, Roland

Hi Roland! 

Tell me more about what you're running into. Did you replace a Rise course in your LMS with an updated version? 

If so, what happens when learners try accessing the updated version?

Hi Alyssa.

Sure... :)

On our LMS you can upload several language-versions of the same WBT into one WBT-Container. Depending on the language the user has choosen in the frontend (i.e. EN-US), the language-version of the WBT will be started. The status is always on the WBT-container... means, if you change the language (i.e. to DE-DE), you start the other language-version of the same WBT with the same status... and then this error occurs and the RISE-WBT is not starting...

SCORM-Log:

08:54:15.165 c_API_1484_11.SetValue("cmi.location", "index.html#/lessons/b7p97oGqXnI3e6IPs8yDkMtJ80Vgg2ZG") returns: true

The same issue happens, if you have a single language WBT-Container and update the WBT content. (same issue like Eline had).

This issue doesn't happen to other WBT contents done with different authoring tolls (Storyline, ...)...

Thanks in advance. :)

Dear Crystel

Thanks for your info to Roland.

Does that mean that there is NO way to have multiple languages of a RISE-content in one package as we need it?

Reason for my question: Translating a course in RISE always requires to make a copy of it first. The export is then made from this translated "copy" again.  See attachment. With Storyline, this poses no problem  - does RISE behave differently?

Thanks again,

Reto

Thanks, Crystal!
Is there any way to force RISE-Courses to always start at the beginning? With Storyline, there is. In RISE I did not find such a setting. Correct?
THNX again,
Reto