Color picker (eyedropper) doesn't work

Thanks Sam. I'm not able to replicate, but I will certainly add these details to our report.

Here is some more (spooky) feedback:

I have experienced the same as SAM and this morning did a test after re-start.  The problem went away!

HOWEVER!  The problem came back;  This is what happened:

(MAC + Parallels + Win10 + Apple 27" Monitor + ACER HDMI monitor)

Started Windows which was running in a reduced sized Window (not full screen)
Started A360 and tested the Eyedropper - IT WORKED!!!!
Switched Windows to FULL SCREEN (Parallels "Use all displays in Full Screen)

The Eyedropper STOPPED working.

Switched back from Full Screen - Eyedropper continues to not work.

Closed A360
Shutdown Windows 10
Restarted Parallels
Restarted A360 (in Window)
Eyedropper works!

Switched A360 to Full Screen within Window (Win10 still not at Full Screen)
Eyedropper works!

Switched Parallels to FULL SCREEN but turned OFF "Use all displays in Full Screen"
Eyedropper works!

Switched Parallels to "Use all displays in Full Screen"
EYEDROPPER DOES NOT BEHAVE CORRECTLY! - The Eyedropper is sampling an area of the screen which is nowhere near the cursor.

For me, the problem appears to be related to Parallels running Windows across multiple screen.  The problem has been resolved by switching back to running Windows on a single screen. But this fix is not consistent.  Other times it did not work.

(Please see my Vimeo example of this  https://vimeo.com/277635008)

Thanks everyone for popping in to share. I've passed along your troubleshooting and results as well :)

Is there any resolution to this? It happens with me as well, but there is no rhyme or reason to when- for a while, it was fine. Yes, I have multiple monitors (as most developers do!) and no, I am not on a Mac. The holding the right mouse button worked ONCE and then not again. Movie attached. 

Hi Anne,

I'm sorry you've run into this issue too!

We do have it reported to our team that the eyedropper color picker doesn't work when you're using multiple monitors. It's still an open issue, and in the meantime you could look at disconnecting the second monitor. Also, I know Sam mentioned that it only behaves oddly when using: Format Shape > Color > More Colors > Click the Eyedropper

What you could do instead is use: Format Shape > Color > Eyedropper.

Kenneth also shared that his Windows display setting impacting this too, and checking that he was using a display of 100% (vs. 125%) resolved the issue.

Let me know if either of those workarounds helps! 

Hi there, Anne. Appreciate you giving those workarounds a try, and so sorry this bug is getting in the way! 

I'll share your latest update in the report, and will continue to advocate on your behalf. You're in the right place, and I promise we'll keep everyone in this discussion posted on any new information. 

I'm having issues with this too -- have been for awhile. I'm on a PC. Am adding my comment here so I'll get updates! Thanks for all you're doing to get this resolved!

Thanks for confirming Ann.

Saw a note above from Ashley that stated this only effects Format Shape > Color > More Colors > Click the Eyedropper. I'm finding that it effects all uses of the eyedropper tool (e.g. for font color, bg, borders). Also for me, there's no other option to use the tool.

I'm actually having to drop out to an adobe product, use their eyedropper to get the RGB/CMYK values, then bring them back over.

Looking forward to the resolution. Please hurry!

Thanks for sharing your experience with us, Joseph. I'm sorry this is causing you headaches! We'll let you know as soon as it's resolved.