Trying to pick a shape's border color to match other on-screen elements. The eyedropper only works in the dialog box. Once outside, the chosen color is black no matter what the eyedropper is over. SL version 12.14647.0

I'm gonna drop the magic pill. When using the Eye Dropper outside the palette, hold Middle Mouse Button, then left click. Boom.

Hi Everyone, Apologies, as it looks like we missed this discussion when the update came out. I just wanted to let you all know that the issue where the Eyedropper tool wouldn't always select your chosen color when using multiple monitors with different DPI settings was fixed in Update 30 of Storyline 360. Please ensure you’re on the latest update to get this function working correctly! If you find yourself still running into this issue, please reach out to our support engineers to help troubleshoot your setup and find a solution!

Looks like the way Parallels is set up, I am using an iMac 27" with additional 27"external display, in fact storyline only ever runs off the external display. I may however be a combination of the screen settings in MAcOS and Parallels. Something doesnt feel right though, because you cannot left click and select the colour. I have just dragged out my magic mouse (I swapped to a Logitech with programmable buttons to open all the storyline dialogues via the mouse) and left click works for me, fine. I think you may need to type/screenshare with someone to check the settings in MacOS, parallels and Windows to see what is going on. I dont think it is a storyline issue.

I run Storyline 3 on an external monitor connected to my laptop. I discovered that if you change the Windows display scale setting to 100% (it defaults to 125%), the color picker will work just fine. Hope this helps!

OUR SOLUTION:We have been having this issue for months with Storyline 360, and what finally worked for us was a combination of the above suggestions: When testing the laptop in isolation, before you shut down the laptop, shut down Storyline, or disconnect the external monitors, make sure the storyline app window has been moved over to the laptop screen. You can move it back to the external monitors after restarting it. (When testing the laptop only for functionality, our developer still had the same eyedropper issue because she left the app window open on her external monitors when shutting down the computer or disconnecting the monitors. If she moved the app window over to the laptop before disconnecting from the external monitors, the eyedropper worked fine on the laptop.) Make sure that you actually disconnect the monitors, not just turn them off, when testing Storyline on your laptop. (The Storyline eyedropper wouldn't register, even on the laptop screen, if we simply turned off the external monitors.) Set all your display settings, including the laptop, to 100% (And it may work to simply make them all consistent. We didn't test 125% across the board, but that may work, too.) After resetting all your display settings to 100%, you have to restart Storyline for them to take effect within the app. (The rest of the display changed immediately, so we didn't initially think it worked until we tried restarting Storyline after changing the settings.) Hope this helps someone. The struggle is real... P.S. Neither changing how we accessed the eyedropper nor the mouse button workarounds mentioned above worked for us. As also mentioned above, the eyedropper seemed to be selecting colors from several inches (a "hands width") away from the curser.

Color picker (eyedropper) doesn't work

DeanPeters-d70e
Community Member
6 years ago
Hi Leslie,

I have been experiencing the same issue. Your work around of "Format Shape > Color > Eyedropper" yields the same error on my end.
I am using a laptop with two extra monitors. I believe I am finding that if I have the application on the 3rd screen, I can find the appropriate colour from the dropper, by pointing the cursor about a hands length to the left and slightly up (i know that isn't incredibly helpful).
LeslieMcKerchie
Staff
6 years ago
I appreciate you popping in to share, Dean.

All information is helpful when tracking an issue down. I'm adding this note to our report.
RiniStobbe-3a8e
Community Member
6 years ago
This is definitely an multi-screen issue.

I found that the color-picker-eyedropper does work if I start SL360 on my Laptop and then drag it over to the other screens, but not if I open SL directly onto any one of my associated screens.

Hope this helps.
LeslieMcKerchie
Staff
6 years ago
Hello Rini and welcome to E-Learning Heroes :)

I appreciate you chiming in to share your findings as well.

We do have this issue reported and this conversation is added to the report so that we can share any updates with you here.
LibbyDoran-650d
Community Member
6 years ago
none of these methods worked for me. I am now importing into Photoshop to get the colours right by RGB. annoying!
DeanPeters-d70e
Community Member
6 years ago
Yeah I still just put my cursor about a hand's width left and slightly up from where I want to eyedrop. It is painful but has to be easier than jumping into Photoshop!
- LibbyDoran-650d
  Community Member
  6 years ago
  Lucky you! Mine is too far out for that to work.
DeanPeters-d70e
Community Member
6 years ago
Really?? That's terrible! :(
ValerieOpsal-c0
Community Member
6 years ago
I am having the same issue with the color picker, if I use the eyedropper, it only shows black. If I hover the eyedropper over the shape that I want to recolor, I get white. I can change the color using the palette, but I am trying to get the exact background color and I can't match it.
sophieandre-499
Community Member
5 years ago
Hello,

Any update on this long lasting issue? Do we have a resolution for Articulate 3?

Thanks in advance

Sophie
MichelleWhel853
Community Member
4 years ago
Any update of this issue? The Quick Access Toolbar (QAT) is really helpful and it seems like more and more features are being taken away or not working, as is the case here.