Color picker (eyedropper) doesn't work

Hi Debrah,

Since the last response was 10 months ago, let's start fresh. Can you share a bit more about what you're experiencing?

Do you see an issue where the Eyedropper is not working correctly with multiple monitors? Looking forward to hearing back!

Just thought I'd chime in that the issue on the most recent version of Storyline 360 is still occurring. I have multiple monitors and switching between 

Format Shape > Color > More Colors > Click the Eyedropper
and
Format Shape > Color > Eyedropper

Yields different results, but often not the correct color picker location still. Adjusting both the laptop and external monitor to the same % scaling seems to work, but it causes the entire rest of my work flow to become problematic (as they are pretty different in size).

Hi T.J.,

Thanks for chiming in and sharing what you're experiencing! I'm sorry you're running into issues with the eyedropper when using multiple monitors with different DPI settings.

After further testing post-Update 30, we were able to spot this recurrence and determined it is a known issue. For now, you'll have to keep similar DPI settings for the eyedropper to work correctly. I'm sorry if this is slowing you down, but we'll be sure to reach back out with updates to share!

Hi Lisa and welcome to E-Learning Heroes. 😊

Thanks for reaching out for an update and letting us know that you are running into a similar issue.

Our team did some further testing and determined that the issue was specific to:

1. Multiple monitors/display
2. Monitors each using different DPI settings

Does this fit your experience as well? If so, please be sure the display settings are the same for your monitors.

Just reporting that I am having the same issue with the eye dropper... I'm running windows 10, Dell Latitude E5470, and external monitor. My Storyline version is 3.54.25674.0

I'll try closing my laptop screen and see if that help. 

Update:

Closed my laptop to work on my external monitor and that didn't work. and then tried unplugging my external monitor and that did work.  

The only problem with this solution is my laptop monitor is pretty small and had to develop on. But for now I guess it's better then nothing,

I've encountered this issue using Storyline on a Windows PC. 

I've managed to find a solution to get round the eyedropper not picking up colours within the slides. Use the snipping tool to take a cut of the colour you need, copy the snip and paste it into the slide. Move the pasted colour snip outside the slide and then use the eye dropper as normal. It will pick up on the colour you need.

HI there, Instead of creating a new case just wanted to mention that the eyedropper is not working today (I just updated this morning to the latest version of storyline 360).  When I hover over my purple with the eye dropper it shows up grey or black.  Anyone else having issues after latest update?  

Hi Teresa, 

Can you confirm if you have the following setup?

1. Multiple monitors
2. Monitors each using different DPI settings

I can confirm that on the latest version of Storyline 360, if I keep similar DPI settings on my monitors then the color picker will work for me. 

Hi John, I can confirm that I have multiple monitors.  I think I looked at the right area for the DPI settings and they look the same except a slight refresh difference the laptop was 60 and the extra monitor was 59.

HI Lauren, I haven't used the eyedropper in the last few days so I will take a look, but no it did not fix the issue for me from last week.