Forum Discussion
Comments Disappearing After Submission in Review 360
Hi,
I’m experiencing a problem with Review 360 where reviewers are posting comments, but these seem to disappear very quickly after being posted. While the reviewer believes they have submitted their review, I’m left with an empty review course. I’ve confirmed that this has happened with two different people on the same course. They have checked the review links, and the comments are also not showing up for them.
What makes it even stranger is that other people have been able to successfully post their comments on this course. For these comments, I’ve received notifications in my email, but I’m not notified about the disappearing ones.
I’ve already seen multiple threads regarding this issue on this forum, but no fix is mentioned anywhere. I’ve tried enabling resolved comments, turning comments off and on again, but to no avail.
- Review 360 - Feedback disappeared | Articulate - Community
- Review 360 comments missing | Articulate - Community
- Missing Feedback in Review 360 | Articulate - Community
- Comments in review link are not saved | Articulate - Community
At this moment, the unreliability of Review 360 means we cannot send courses out for review. Do you have any possible fixes?
Thanks!
29 Replies
CasMaassen I've been having the same issue on several courses for over six months. Are you still experiencing this issue? If not, what made the problem stop happening?
CailiWest I haven't actually had any new projects to send for review as yet, so I don't know if it is still happening. The only thing I could think that affect this was how colleagues accessed the review link. It may be that when I copied the link into an email, it didn't work for some people. But the system generated emails/reminders did work. I can't be 100% sure though.
I have experienced this for the 2rd time with now two different SMEs, on two different modules. I have submitted a support case.
Hello ThiKhanhLinhTHA,
I wanted to follow up as I do not see an open support case in our system. No worries! Did you happen to use a different email address to create the case?
Looking forward to hearing from you!
The missing Review 360 comments issue has happened to my team four times recently. This is where the reviewer has made multiple comments in the review and marked the review as complete. The developer then opens the course in Review 360 and there are no comments. It happened again today. I had the reviewer open the review, as well, and they do not see any of their comments. This particular reviewer is not new to Review 360 and has experience reviewing multiple courses successfully. I do have an open ticket on this issue and sent an update earlier today.
