Forum Discussion
Course complete, but menu items still locked
Using Storyline 360 and menu items remain locked, even though they've completed the entire course (see screenshot attachment). Any idea why?
Hi John,
At first thought, you are dealing with two different variables: 1) whether or not the course is marked "complete", and 2) whether or not the slide has been viewed or unlocked. I believe they can be independent of one another. In other words, you do not necessarily have to view all the slides in order to complete the course, depending on your settings.
If you look at your settings for course completion by going to Publish, then choosing LMS as the option on the left, then choosing Reporting and Tracking, and finally Tracking, you will see the different options you can choose to have the course marked completed. Note that whichever criterion is completed FIRST, will mark the course complete. Again, depending on your settings, it might be feasible for someone to complete a quiz, not view all the slides, and yet the course is marked "complete."
Based on your screenshot and issue, my guess is that you have a completion criterion that is being triggered, even though all the slides have not been viewed/unlocked.
As you may know, to change your navigation restriction (locked and unlocked) you can go to Player>Menu>Gear icon>Navigation Restrictions.
You can let us know if there are more details in your project to prove this idea right or wrong, but I would recommend looking at your 1) completion setting criteria, and 2) navigation restrictions. Altering one or both of these may get you the result you want.
