Forum Discussion

ArianeReisFerre's avatar
ArianeReisFerre
Community Member
2 years ago

Course does not record progress

Hey Guys, 

We are experiencing issues tracking the progress of students taking a course created by Rise 360.

Progress is recorded while the person is taking the course, but when picking up where they left off, progress regresses. 
Has anyone experienced this same problem? How did you manage to solve it?
For those who have faced a similar situation, is this an error with Articulate or the LMS?
Tks.
rise 360
  • hazelB's avatar
    hazelB
    Staff
    2 years ago

    Hi Ariane!

    I would suggest troubleshooting your file in SCORM Cloud to check if the behavior is the same. SCORM Cloud is an industry-standard testing engine that's free and supports AICC, SCORM, Tin Can API (xAPI), and cmi5 content.

    You'll also find some helpful LMS troubleshooting tips here.

    If your course works properly in SCORM Cloud but not in your LMS, kindly share your SCORM Cloud findings with your LMS provider to troubleshoot the issue. 

    If the course encounters the same issues in SCORM Cloud, open a case with us here so that we can investigate. 

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