Forum Discussion

LCAcademy's avatar
LCAcademy
Community Member
6 months ago

Course Loading Speed

/Hi Articulate Storyline and Rise Gurus,

We are currently experiencing painfully slow loading times for our Articulate Rise Courses in our LMS (Docebo).

Despite each Articulate Rise course being no more than 3-5MB in size, it takes 10 seconds or more to load a course.

Just to clarify, there are no videos or audio in the course. It's mostly just text.

Can someone advise on how to resolve this?

Please find below screen recordings of the slow course loading times:

Test 1: (10 Seconds): https://www.loom.com/share/8bc46304f95a45a287a0f85c8fbcc8b2
 
Test 2 (14 Seconds): https://www.loom.com/share/6c559c2fcdf542a28f7c91163123316d
 
Test 3 (12 Seconds): https://www.loom.com/share/15c8328832344e60a0253214f5a0d174
 
Test 4 (15 Seconds): https://www.loom.com/share/52b6aad738f84a6cafc18bcfc19ee2cb
 

 

 

 

Rise 360
  • StevenBenassi's avatar
    StevenBenassi
    Staff
    6 months ago

    Hi LC Academy!

    Sorry to hear you've run into this issue!

    I noticed that you've also opened a support case being handled by my teammate, Robert. It looks like Robert replied to your e-mail requesting copies of the Rise courses for testing on our end.

    We can continue troubleshooting through your case to keep all information in one spot.

  • LaurenWard's avatar
    LaurenWard
    Community Member
    5 months ago

    Hi,

    I think this is a larger issue that might be affecting other customers.

    We are also noticing slow load times of SCORM files in our LMS (Skilljar). Please keep us posted on the issue and resolution too. We haven't changed anything in how we export and serve files in our LMS. The same files that were loading fine earlier in the year are now very slow to open and load all of the elements. The UX seems very slow and is negatively affecting the learner experience on our site. We noticed the slow load times about 1-2 weeks ago (April 2024) in case that timeframe helps your engineering team investigate the issue. Thanks!

    • JoseTansengco's avatar
      JoseTansengco
      Staff
      5 months ago

      Hi Rippling U,

      Happy to look into this for you!

      Can I ask if you've tried testing how your course behaves in a different LMS to test the issue? You can test your course in SCORM Cloud to compare how fast it will load there.

      If the loading times are the same in your LMS and SCORM Cloud, please open a case with our support team here so we can look at your course to investigate what could be causing the slow loading times.

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