Hi, my team is facing an issue in which all our courses, after being completed by students, completely reset. Our courses all have Restricted menu navigation so that users may not jump ahead, but may return to slides they've already visited. We have tried both "Always resume" or "Prompt to resume" on restart in the Player settings. Experiencing the following behaviors: GOOD: If a user is part way through a course, exits it, then returns, the course successfully resumes where the user left off. PROBLEM: If a user completes a course (passed, marked as complete in LMS), exits it, then returns, the course resets - meaning the user is dropped on the first slide of the course rather than last, the menu becomes fully restricted as if the user was just beginning the course for the first time, and all slides set to Resume Previous State must be watched all the way through again. This is preventing use of completed courses for reference material. How do we get completed courses to save their menus' fully "unlocked" states? (Note: We are using Storyline 2.)

In this article it states, "Most learning management systems (LMSs) consider a course to be in review mode after the tracking requirement has been met. In review mode, resume data is no longer sent to the LMS, which prevents learners from accidentally changing their course status from complete back to incomplete," and that this is the default behavior. We DO experience appropriate review mode behavior with Captivate-created courses, and users are able to return to whatever slide they wish in those completed courses. It seems be an issue specifically only with the Storyline-created courses. Our LMS specialist has checked the configuration.js settings and confirmed they are correct.

Our issue is that we do not want the course to reset after they have completed it the first time. We want it so that when a learner returns to the course, it does NOT have restricted navigation and is FREE. Meaning, Leslie, you finish the course...and then you want to go back to a specific section but when you go to the course you just completed, it makes you start from the beginning in a restricted manner even though you ALREADY completed it. It makes our courses non-referential and this frustrates our learners. Please advise.

Hi Leslie, I had already linked and quoted the article you just linked and quoted, and as I also already mentioned, our LMS specialist did check the output files and has confirmed they are correct. That article applies to the scenario where a user is returned to the wrong slide after completion. That's not our problem. Our users are not able to return at ALL - they are being forced to restart the course if they return to it after completion. Can you provide any additional information?

Hey Amy! Sorry you're running into trouble! The cases mentioned earlier in this discussion are about a slightly different issue, so let's start fresh. It sounds like your learners are completing the course then exiting. Upon resuming, they are brought back to the first slide in the course. Does that sound right? Are you also seeing this behavior in SCORM Cloud? Testing your output in another LMS environment will help to nail down the cause of the issue. We'd be happy to help with that testing! If that works for you, send your unpublished Storyline file to us here. We'll delete it when we're done testing.

Hi Alyssa! Thank you for the reply, yes that is exactly it, once they have completed the course when they launch it again to refresh the course they are sent back to the first page and unable to move freely, having to complete the course each time to get to the page they want. I've now tested it in SCORM Cloud and replicated the same behaviour so I have sent the storyline file over for testing. Thank you very much for your help!

Course resets after completion despite resume settings in Player

PrajwalND
Community Member
5 years ago
Hi Vincent,

Thank you for the quick response!

To give you a little bit more clarity:

After completing the course and re-opening it, do the results reset as well? - It resets to the first page some times and random questions at some slides (inspite of selecting Resume Saved state in each slide).

Have you had a chance to test the course in SCORM Cloud to see if the issue persists? - Yes, I have tested it and it is not working.

When publishing the course, which Output Option is selected?- SCORM 1.2, Report to LMS- Completed /Incomplete. Tracking- Track via course completion trigger.

An idea that I hope will help is to change the Player Property from Always Resume to Prompt to Resume- We have it already set to Always resume. This is because if we enable the Prompt to Resume, it will also add-in a feature to Resume and Restart, this is not what we are looking for.

Please keep us updated on this and let us know if you have any questions! - I am in touch with Jopney Sotomayorj from the Support team on this.
As we have a team license, we have 2 out of 3 people currently facing this issue.

Do let me know if you would require anything else.
RenGomez
Staff
5 years ago
Hi Prajwal,

Good call to open a support case! I see Jopney has been testing your file and has suggested some next steps.

Keep at it with her in case you have any further questions!
- PrajwalND
  Community Member
  5 years ago
  Hey,
  
  Although a support case has been opened, we are yet to find a solution.
  Jopney has validated our course and all the course settings seem to be fine.
  
  My only concern is that a particular course with similar settings is working fine, but when we use the same course template and exact same settings, the desired output is not generated on the LMS. I've opened a support request with our LMS provider as well.
  
  I'm curious to know if other members of the Articulate community on this thread have received a solution for similar issues? If so, could you please help me out?
KrystineHundley
Community Member
4 years ago
I know this is Storyline, but I am finding it also occurs with Rise courses in our LMS. Bookmarking is working fine. If I close and reopen while in progress, it brings me back to the lesson I left off at. If I complete the course and close, it also brings me back to the Conclusion page (Last page in the course the user last visits.) All other lessons are then locked and I have to go back to the first lesson to resume.
MariaCS
Staff
4 years ago
Hi, Krystine.

This sounds like it could be LMS Specific. Some LMSes won't allow the user to resume a completed course, so a new launch will be considered a new attempt once a course is completed. Can you ask the LMS Admin for more details on the standards they use to report?

Take a look here for some additional information on Rise 360's completion report settings.
KrisRandall
Community Member
4 years ago
Has this issue not been resolved yet? The issue seems to go back many years...

I have a Rise course which once the success criteria is met (view percentage 95%) the course is passed but when the user relaunches the course it resets the course. This isn't acceptible as the sections are set to restricted (by deisgn) therefore the user is forced to go through the entire course again to get to the topic they wish to re-read.

I'm baffled as to why this hasn't been fixed as it isn't an LMS issue as it is present in Scorm cloud too. All we are looking for a slider to be added to the export settings to "always resume the course (even after successful completion)" This will then allow courses to be used as reference material after completion.

Is there plans to fix this issue or is there a workaround present which we can adopt for the time being?
RenGomez
Staff
4 years ago
Hi Kris,

Thanks for sharing your experience! If you see the same results in SCORM Cloud, then I'd like to have our support team take a closer look at your file and provide some next steps after getting a better idea of why this is happening!

Feel free to connect with our team, and we'll go from there!
- KrisRandall
  Community Member
  4 years ago
  Hi Ren,
  
  Took me months to respond as the notification was caught in junk. But i'm back now and have submitted a case to the team!
  
  thanks
  Kris
PeterTun
Community Member
4 years ago
Hello Articulate team,

I am also having a similar issue as many of the folks above. I have a storyline file that restarts at the beginning GATED, after the learner has completed the course (i.e., reviewed all slides). Is there a resolution?

Thank you!

Peter
LeslieMcKerchie
Staff
4 years ago
Hello Peter,

I appreciate you chiming in with what you are experiencing.

You may find that the resume feature doesn't work as you'd expect after you've met the completion requirement for your course (viewing the required number of slides, passing a quiz, or reaching a completion trigger). Most LMSs consider a course to be in review mode after the tracking requirement has been met. In review mode, resume data is no longer sent to the LMS, which prevents learners from accidentally changing their course status back to incomplete. See this article for more information.
PeterTun
Community Member
4 years ago
Hi Leslie,

Thanks for the link. I will change the reporting option to Passed/Incomplete or Passed/Failed. I guess my question is, can the file be UNGATED after a learner has met the completion requirement? We're not sure if this is an LMS issue since we are using ACTO. Please let me know if there's any other workarounds this.

Thank you,

Peter
LeslieMcKerchie
Staff
4 years ago
No problem, Peter.

I'm unclear what you mean by ungated? Are you referring to a navigation restriction or resuming the content? The information I shared above is specific to resuming.

Can you explain the issue that you're running into?

Also, if you're unclear if an issue lies within the project or within your LMS, I invite you to test in a standard environment like SCORM Cloud to compare. If you're unable to replicate the issue you're seeing, I'd follow up with your LMS team.