Forum Discussion
Crash or Frozen?
Hello!
Is anyone experiencing crashing or "freezing" in Storyline 360 today? This is happening when I insert a Character, or when I added a new State to a character. I've checked for updates and ran the diagnostics on the desktop application. Please advise. Thank you.
11 Replies
I'm having issue with the code block today in Rise. Prob not connected, but possibly.
I have had issue in the past when I have trouble with states and usually if I close the application and open it again, it helps the situation.
Hope you're able to resolve the issue, sorry I couldn't offer more help.Hi Laura_is_an_ID!
Sorry to hear you're having trouble with Code Blocks in Rise 360!
We're happy to help troubleshoot. Do you mind sharing more details on the issue you're facing?
Looking forward to hearing from you!
I posted here on Friday🙂: Code Block Not Working Anymore? | Articulate - Community
Full disclosure, the code does seem to function when I preview the course now.
(I'm almost certain it didn't show in Preview mode on Friday).
The dynamic view of the code in Edit mode would be helpful if I can get that back, though. : )
Hi DeanneDao!
Sorry to hear that you've run into this setback!
Storyline freezing, or crashing can sometimes be caused by authoring directly off of a network drive. Can you confirm your .story file is stored on your local hard drive? Also, are you receiving any error reports when the crashing occurs? If so, it would be helpful to see a screenshot of the error.
If you're already working locally, but the issue persists, please try a repair of your Storyline installation.
Let me know how it goes!
Thank you, Steven -- Yes, SL 360 is installed on my local hard drive. I will attempt the repair now. Thanks again!
Hello! I'm experiencing this after I insert a character in Storyline 360. Please see image.
When I go to close the SL 360 window, I am prompted to click SAVE, but the application just keeps spinning or I get the hourglass icon and it is persistent. I go into Task Manager to end the task, otherwise I'm not able to click on anything.I have uninstalled and reinstalled Articulate 360.
I have cleared out cache and temp files and rebooted by PC.
My SL 360 projects are saved to the local hard drive.
Any other ideas? Thank you kindly.Hi DeanneDao!
Sorry to hear this behavior has popped up again!
I see that you've already opened a support case. Smart move! You're case has been received by our senior support engineers. You're in excellent hands troubleshooting with them, and they should be following up with you shortly.
We can continue the conversation through your case to keep all information in one spot.
Hi Steven -- I also did the reinstall of Articulate 360 and that seemed to have helped -- thanks again!
