Forum Discussion
Crash or Frozen?
Hello!
Is anyone experiencing crashing or "freezing" in Storyline 360 today? This is happening when I insert a Character, or when I added a new State to a character. I've checked for updates and ran the diagnostics on the desktop application. Please advise. Thank you.
3 Replies
Hi DeanneDao!
Sorry to hear that you've run into this setback!
Storyline freezing, or crashing can sometimes be caused by authoring directly off of a network drive. Can you confirm your .story file is stored on your local hard drive? Also, are you receiving any error reports when the crashing occurs? If so, it would be helpful to see a screenshot of the error.
If you're already working locally, but the issue persists, please try a repair of your Storyline installation.
Let me know how it goes!
I'm having issue with the code block today in Rise. Prob not connected, but possibly.
I have had issue in the past when I have trouble with states and usually if I close the application and open it again, it helps the situation.
Hope you're able to resolve the issue, sorry I couldn't offer more help.Hi Laura_is_an_ID!
Sorry to hear you're having trouble with Code Blocks in Rise 360!
We're happy to help troubleshoot. Do you mind sharing more details on the issue you're facing?
Looking forward to hearing from you!
