Cue Points and time triggers seem to slip
My most recent project has two interactive videos and one interactive audio. I added question layers at specific cue points. The audio "Calling 311" was difficult until I followed another user's suggestion to take the time stamp from Premiere Pro. In the first review, it looked good but the subsequent reviews revealed slippage. So I tried both methods; specifying the time in the trigger and adding a cue. I had multiple folks reviewing and the question layers are launched early but not consistently the same amount of time.
Today the first video "Looking for Mary" is doing the same thing. It was respecting the cue points but just now, the question layer was showing ahead of the material needed to answer.
I have set the video player to static from dynamic bitrate playback. Could that be an issue?
Link: https://360.articulate.com/review/content/423ab19d-13cc-4b09-bd54-a7837b255db8/review
Update 1: I just read Nicole's article regarding cue points. While I do have the question layers set to pause the timeline, I will add the triggers to pause the video on the base layer. What do you think? Will that work?
Update 2: I made the changes and uploaded the file to the webserver and the question slides are still not launching at the time set in the trigger.