Forum Discussion
E-Learing Heros site frequently unaccessible
For the past 6 months we've encounter periods (sometimes lasting days) where these forums are unavailable and we have to find archive pages for help. I contacted Articulate support and they act like they've never heard of this issue. It's pretty obvious and glaring on our end and I assume anyone monitoring the site would clearly see. Is anyone else experiencing this site frequently giving "cannot process request" messages?
I have never had this problem and I access these forums several times a day during the work week.
I concur with Diane and Matthew. I access it several times a day, seven days a week, without any problems at all unless, as Matthew points out, it's listed as being down on the status page.
I rarely if ever see an issue where the forum is inaccessible. I subscribe to status page and the notifications are mainly Rise and Review that have any issues.
Hi Rob,
Thank you for reaching out and mentioning that you're running into an issue with the forums.
I agree with these folks above and I'm in the forums every day with no issues.
Can you share a bit more about your set-up:
- What OS are you on?
- What browser/version?
- Do you have any plugins that may be interfering?
Would you be able to take a look in another browser to see if you run into the same issues?
I use MacOS Catalina with Chrome 77 currently as my primary viewing browser.
After more testing, here’s what we’ve found: it’s something between our router at work and Articulate server. At work, community.articulate.com loads but all pages say “Sorry, but we couldn’t process your request” similar to 404 error page. However all pages from articulate.com load.
Away from work, all pages load for everybody on same laptop they use at office.
Hi Rob,
Thanks for jumping back in here to share what you've found. Clearing your browser cache is usually helpful in instances like this, but since you've been experiencing this for several months, be sure to check your network endpoints are allowed.
If this doesn't help, I suggest continuing to troubleshoot with Rowie to get to the root of the issue!
I'm an IT specialist and I can confirm Rob Buck is not crazy. When I attempt to access any URL in https://articulate.com/, I get the "Sorry, but we couldn't process your request" from any endpoint on the network. If I switch outside the network, say to a cellular hotspot, it works. I suspect it is an issue with our Ubiquitiy Unifi UGS. Hope that helps.
