hi all, I am able to edit the "correct/incorrect answer" dialog box in the Feedback master view. But I am unable to edit the "Invalid answer" dialog box. Please see the image below. Can anyone show me where to edit this "invalid answer" dialog box? Thanks in advance.

Hi Benny! The default Invalid Answer message is something that Storyline generates automatically - it doesn't come from the Feedback Masters, so that's why you're not seeing it in your slide master layouts. But here are some things that you can do to customize it: You can change the Invalid Answer text by customizing Storyline's text labels (the Invalid Answer text comes from items 17, 18, & 19) You can also change the colors on the pop-up (check out this job aid if you need help identifying which parameters to change). If you'd like to completely change the visual design of the message, you could use the method shown here. It involves creating your own slide layer for the Invalid Answer message, and using a trigger to tell Storyline when to display that layer. It's a little more work, but it might give you the customized look that you're after. Hope that helps!

This Invalid Feedback layer doesn't meet WCAG standards for accessibility. It's not set up for the screen reader to read the text, only the OK button. Please fix.

Hi! See Jeanette's comment here: http://community.articulate.com/forums/p/13247/79316.aspx#79316

Jeanette Brooks said: LOL. Gerry is way ahead of me. That's a first. I'm just a lowly worshiper at the Temple of Jeanette, David and Tom (and now Mike).

edit the "invalid answer" look and feel

JCGoyette
Community Member
8 years ago
Please excuse my ignorance, but may I know why SL3, with the latest 2017 update, still does not allow users to customize the "Invalid Feedback" prompt as easily as the "Correct Feedback" and the "Incorrect Feedback" prompts? No 3rd "Invalid" layer appears with the question slides.

Is there a specific reason why SL3 does not have a "Invalid Feedback" feedback layout in the Feedback Master menu by now? For instance, I can edit the "Correct Feedback", "Incorrect Feedback", "Try Again Feedback", "Review Feedback" and "Thank You Feedback", but cannot do a single in-software modification for the "Invalid Feedback" using regular layers. I need to create my own and rig it with variables to make it show if the user does not answer the question.

Are there plans to address this issue in the near future, as it probably would save a lot of time and effort if a proper layer would be given?
- WendyFarmer
  Super Hero
  8 years ago
  
  JC Goyette
  
  I need to create my own and rig it with variables to make it show if the user does not answer the question.
  
  Hi JC
  
  Yes I agree there should be a layer in the feedback master but you can format the Invalid Answer through the player options.
  
  See attached PDF for how to format colours/fonts etc
  
  The text can be changed through the Player > Text labels option
  
  Storyline-360-and-Storyline-3-Player-Colors.pdf150 KB
  - JCGoyette
    Community Member
    8 years ago
    While it's true that I can use this to edit the text, I need my custom rig to make it look the same as the rest of my project. It would be easier to just have the layer available instead of having to change 10 to 20 colors separately in hope that it matches the rest.
LeslieMcKerchie
Staff
8 years ago
Hi JC,

I feel the pain and use-case of your thoughts on the Invalid Feedback.

I have submitted a feature request on your behalf.
JunkoTakaira
Community Member
7 years ago
Hi,

I know this is an old post, but I encountered the same issue this week.

Particularly for drop and match question, I can't make the customized layer to show when learners don't select the answer.
I would submit my feature request, but does anyone get better solution for Drop and match type of question with this layer issue?
LeslieMcKerchie
Staff
7 years ago
Hi Junko,

I see that Wendy was able to help you out with a similar post here.

I just wanted to link the two for anyone following along.
LeslieMcKerchie
Staff
7 years ago
Hey Megan,

That reply was quite a while back, so I'm not sure that Jeanette is still subscribed to help you out.

Would you be able to share the .story file you are working on so that someone in the community would be able to take a peek and help you out with this?
LeslieMcKerchie
Staff
6 years ago
Hello Javier,

I just replied to a similar post here and I'll be sure to attach this conversation to the report I mentioned as well.
ChristopherGrac
Community Member
6 years ago
I am using a "Match" question type (in Storyline 360), where users must drag items to the left. If I use the built-in "Invalid Answer" layer, all of the text-to-speech items from the other layers all play at once, when the OK button is pressed. What can I do without sacrificing media for the "Correct", "Incorrect", etc. layers?

I tried to create a custom "Invalid Layer". However, I don't know variables and I can't set the conditions properly.

Any ideas?
AlyssaGomez
Staff
6 years ago
Hi Christopher, really sorry you ran into that issue!

We have this problem documented so we can investigate a fix. For now, the workaround will be to add a trigger to play media (audio) when the timeline begins on the Correct/Incorrect layers. Let me know if that works for you!

I'll add this discussion to our report so we can update you right here.
SandyMyers
Community Member
6 years ago
How do you modify the action of the Invalid Answer feedback? Mine is jumping to the next slide and allowing the participant to skip over the question entirely! I know that I can format the look of the Invalid Answer, but how to I change the functionality?
- Crystal-Horn
  Staff
  6 years ago
  Hi there, Sandra. The invalid answer feedback works behind the scenes, and there isn't access to the trigger attached to the "Ok" button that appears.
  
  Is this happening on every question?
  
  If it's happening on only one question slide, what are the triggers and slide properties for that slide? Feel free to attach some screenshots of these areas.
  
  If you'd like to attach your file for me to test, I'm happy to have a look! With your permission, I'd investigate what's happening. You can share it publicly here, or send it to me privately by uploading it here. I'll delete it when I'm done troubleshooting.
- DianneHope
  Community Member
  6 years ago
  You can bypass seeing this Invalid Answer screen at all Sandra.
  
  I disliked it so much, for a couple of reasons (1. that it's pretty ugly, and 2. that you can't fully customise it to fit in with your design) that I've implemented a workaround so I NEVER see it again!
  
  I use a custom "Submit" button, with an initial "Hidden" state - so the learner can't progress until they've selected an answer, at which point a trigger changes the state of the custom Submit button to "Normal".
  
  I also dislike the Resume screen - but I just change the setting in the Player and haven't even looked at whether this can be customised or not...
  
  You can see a live example of how I've modified this functionality here where you can also download the free template and see how I've put this together.
  
  https://storylinetemplateslibrary.com/downloads/templates-course-starter-022/
LeslieMcKerchie
Staff
6 years ago
Great news! We just released another update for Articulate 360, and included a few important fixes that you'll see in the release notes here.

The item you'll be interested in is:

Fixed: Audio tracks from multiple layers could play simultaneously, even when the layers weren't open.

Just launch the Articulate 360 desktop app on your computer and click the Update button for Storyline 360. Details here.

Please let us know if you have any questions, either here or by reaching out to our Support Engineers directly.