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CalamityJaneMas's avatar
CalamityJaneMas
Community Member
6 years ago

ERROR: Being used by another process

My files every now and they pop up with the error: "the file XXXX' is being used by another process or you do not have the proper security permissions to access this resource" Our IT Dept spent ...
storyline 360
AnneDeFelice-7b's avatar
AnneDeFelice-7b
Community Member

Thanks! That is not exactly the message I get, but I am going to try restarting and also re-installing Storyline.

I also saw a not about the .NET Framework so I am looking into that as well.

MichaelDiFonzo's avatar
MichaelDiFonzo
Community Member
6 years ago

Anne,

I had a few issues with my Articulate software and I had to have our IT make some modifications to get everything to either work properly or install updates properly. They always tell me I'm a unique case since I'm the only one in our system that uses it.

We have Sophos security and also an AppLocker. They've had to whitelist Articulate folder with a wildcard so it would run no matter if it was in Articulate\360 or Articulate\360\Studio, etc. 

They also had to change my Group Policy to allow it to run in my %OSDRIVE%\USERS\Your username\APPDATA\LOCAL\TEMP\

Mike

  • AnneDeFelice-7b's avatar
    AnneDeFelice-7b
    Community Member
    6 years ago

    Hi Mike,

    Thanks!! My organization uses several different security software packages as well. I will continue to consult with them about it. The whitelisting is a good approach—I got some pushback as far as figuring out the error, as IT said they don’t want to have to troubleshoot the Storyline software.

    Anne

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