Forum Discussion

JeanneMarchand's avatar
JeanneMarchand
Community Member
3 years ago

Error message and work not saving

I keep getting an error message when editing my rise module. 

Something went wrong.

Please try again or contact support if the problem persists

I had been able to still select the "x" and continue working but today nothing that I have updated is saving.  I've cleared my cash, restarted, logged out and back in, reconnected my router.  Is there anything else that I can do?

rise 360
  • hazelB's avatar
    hazelB
    Staff
    3 years ago

    Hi Jeanne! So sorry to hear that you're getting errors when accessing Rise. 

    Please try these steps:

    -Make sure your browser is updated. Try other supported browsers to access Rise and check if you are still getting the issue. This will check if the issue is browser-specific. Does the issue happen in all browsers?
     
    -Access Rise in Incognito or InPrivate window (Windows: Press Ctrl + Shift + n. Mac: Press ⌘ + Shift + n) Sometimes plugins cause odd behavior. Do you still get the same issue when in Incognito?

     

  • TIMOTHYBURRESS-'s avatar
    TIMOTHYBURRESS-
    Community Member
    2 years ago

    Hi - I am getting same issue and have tried all advice listed above and nothing seems to work.  Any thoughts?

    • hazelB's avatar
      hazelB
      Staff
      2 years ago

      Hi Timothy! So sorry you are encountering this. If you've already tried the tips I mentioned above, please open a case with us here for further assistance and troubleshooting. 

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