Forum Discussion
Export storyline to Word doesn't work
Hi,
I am trying to publish a storyline slide (or project) to Word. After publishing, Storyline congratulates me and says the file was published succesfully. But when I want to look up the file in my file system, there is nothing there.
I am working on a MacBook with Parallels Desktop to run Storyline.
Anyone who can help me? Thanks!
Hi Renzo,
I'm pretty sure you have already determined the save folder for your file so it is possible that it is an issue with Parallel with it being a virtual machine so the file is saved within its virtual drive, though I can't be sure as I haven't tried SL with Parallel.
It would be a great help if you could walk us through your process and maybe share with us some of your screenshots.
Also you can try emailing your file to yourself as a quick way to get them.
Hi Renz,
I'm not familiar with the nature of your MS Office for Mac license but I believe, MS Office for Windows and for Mac are two separate products. I tried installing Libre Office but it doesn't work. If you only need to publish to Word this one time, you can look for an Office installer and use the trial period.
Ah, good idea! Thanks Ryan.
Hello, Namita! You did the right thing by opening a case. My teammate Anna recently reached back out to you with troubleshooting steps. Let me know if you have any questions about what she sent you!
HI Alyssa, I am having the same issue. Is it possible to please get some help as my only other option is to screen shot every single screen into a word document... Thanks :)
Hi Julie!
Sorry to hear you're also running into trouble getting your Storyline 360 course exported to Word. I'd be happy to help!
I just had some clarifying questions first to get a better idea of your setup:
- Have you tried importing the slides from the troublesome file into a new blank Storyline 360 project?
- Are you working locally? We recommend you create, edit, and publish courses on your local hard drive.
- Is this issue occurring with all of the Storyline 360 you attempt to export to Word or just a specific one?
It would be helpful to take a closer look at the project file itself, so we can test the functionality on our end. Would you be willing to share it here in the discussion or privately through a support case? We'll delete it from our system once troubleshooting is complete!
What might be good to know is that I am using Storyline 360, working locally, this happens to all my projects and I have installed Word on my MacBook (mac version), not as a Windows application.
Thank you, Ryan.
Good suggestion about the virtual drive. But I searched my virtual Windows file system and didn't find any Word doc.
I can walk you through the process. This is what happens. First I publish the doc.
Then I get this message:
There is no result. And I cannot view the document (clicking the button has no result). Also, nothing happens when I click FTP, ZIP or OPEN.
When I click EMAIL, something does happen. I get the following message:
I configured a mail client in Windows (standard Outlook), but I get the same message.
Hi Renzo,
Sorry for the delayed reply. I managed to recreate your issue by running Windows 10 in a Virtual Machine using VirtualBox ver. 5.1.18.
I installed a fresh copy of Storyline 360 and tried publishing to Word a project I'm working on and unfortunately, it doesn't work, very similar to your issue. Clicking 'View Document', 'Open', 'Zip', 'FTP' does not show any response. 'Email' asks for an Email Client be configured, and won't work either. I managed to publish to Word by installing MS Office 2013 in my Virtual Machine. It seems that you needed MS Word installed on your machine to render/publish the Word document.
Please try installing MS Office or MS Word in your Parallel Desktop and try publishing to Word again. Let me know how it goes.
Cheers!
Hi Ryan,Thank you souch for all your effort!I have a MS Office license for my Mac. Can I install MS Office on Parallel Desktop with the same license?
You're welcome Renzo! Please let me know how it goes.
I am having the exact same issue, but I am publishing to my desktop in on a PC - not a virtual machine. Is the a 360 update error? Please advise.
Hi there! We have a few members on our team that are running into a publishing to word error. It says it is successful and then it does nothing. No file anywhere. I will open a case but if you have a quick and easy solution please let me know asap! We are using SL3 not 360.
Hi Danielle,
I was able to solve this by opening a new Articulate file, and importing the slides from the previous file into it. That worked for me, but please try and share if it works for you as well!
Namita Eveloy
Hey Danielle,
Thanks for reaching out to our support team as well. You should be hearing from someone soon and it looks like you're getting some community support in the meantime.
