Forum Discussion

ZachAnderson-34's avatar
ZachAnderson-34
Community Member
4 years ago

Export .vtt Closed Captioning - Consistent Crashing

Every time I export Closed Captioning (.vtt) from Storyline I get a 'storyline crashed' message and the file comes out as 0 bites. I don't want to reprogram the CC with every video update. 

I'm using parallels on a Mac.

I've tried-

1. downgrading and testing, then upgrading and testing storyline

2. upgrading my computer

3. upgrading parallels

4. researched solutions online (found none)

Please help!

storyline 360
  • LaurenConnelly's avatar
    LaurenConnelly
    Staff
    4 years ago

    Hello Zach!

    I'm happy to help! Are you saving the project to your local drive rather than a network/shared drive like OneDrive or Dropbox?

    If not, I'd recommend saving the .story file to your local drive and then export the closed captioning file to a local folder like the Documents or Desktop folder.

    We're happy to take a look at your project too! You can attach it to this discussion or upload it privately in a support case.

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