Feedback Master Does Not Work

Leslie,

Thank you!

I have imported all my new template slides in the file you sent back. Applied the new slide masters on all (questions, feedback, result, etc.) and than deleted the old (might be corrupted) masters.

It seems to be all working correct now. 

Happy!

I'm having issues as well with feedback masters when I try and import quiz questions/answers from a Notepad.

I've attached a small sample file that contains scene 1 of a proper looking sample question with correct feedback slides, and then a second scene of a 5-question quiz I imported that takes on the characteristics of the slide master, but nothing at all in terms of the feedback masters.

I know I can apply the formatting, but 1) That gives me a lot of similar issues that others in this thread have seen with inconsistencies, and 2) the whole idea to use a template with feedback is so that it becomes an automated process.

I'm hoping someone can take a look.

Lauren,

I appreciate your interest in cleaning up the mess that is the whole feedback layer swirl. Its problems range from the on-screen image not keeping up with changes made to the master to an entire list of other frustrations. 

Your idea to "have all the information in one place" is good. But where is that place? Looking at the other strings that are destinations of your "this discussion" links, they are about quote symbols rather than feedback issues. 

Hi John,

You are welcome to continue your conversation here. It looks like Lauren's reply was directed to Mike and his reported issues.

I apologize if that was confusing.

It seems like the Feedback layers for Correct and Incorrect have been quirky forever. Here's how I save myself some trouble. When I start a project that I know will have quiz questions, I do this:

• Adjust the Feedback Slide Master and layouts as appropriate.
• Create an extra scene, which I typically call "Storage."
• In Storage, I insert each type of graded question that I think I'll need. 
  • I just enter dummy text for these set-up questions.
  • I adjust the feedback layers as needed -- especially to ensure the Continue button has the states I want.
  • When I'm developing the course, instead of inserting a new graded-question slide for Knowledge Checks, I copy and paste the appropriate type of question slide from Storage. This ensure that the layers are already the way I want them. 
  • When the course is complete, I delete the dummy questions in Storage.

BTW, I also keep a story file designed for my main client that includes all the standard types of questions in Storage. I copy that file whenever I'm starting a new project for them, so I don't have to repeat the above steps. In other words, the file serves as a template. (I just find it easier to do a Save As then to load a template file.) 

Similar to Judy's suggestions above, I created a video showing how I was able to quickly use a template of sorts to get around the feedback slides not working properly.

https://youtu.be/SvVYrWMlpr4

So, I'm going to hop on here after posting separately about it.... has this been fixed? There is a reference to a new build of storyline, but I'm up to date and this is still happening.

Not fixed: Using the current rev (3.50.24668.0) the attached screen shots show how the master has been designed, and what show up when applied, which is nothing like the master. The Storyline file is also attached.

Similar experience here... What's so frustrating is I recently took one of Articulate's training courses on masters and templates and the feedback master was presented as something that copies over to new projects...and the service tech I was working with thinks so too. I guess this is one of those things with Storyline that work in theory, but in practice, not so much.

This has been a maddening bug as long back as I remember.  Really really annoying when trying to create custom feedback for any Freeform screens. It just leads to so much re-work and inefficiencies in producing Storyline content.  Anyone who dips their toes in these waters knows the pain of copying/pasting objects onto multiple (dozens? hundreds?) slides and fixing formatting ad nauseum b/c the Feedback Master is just broken in terms of inheritance.  I think Articulate needs to just re-think how these are supposed to work and re-design this feature from scratch.  It is just far too opaque to discern how it is ever going to behave in any given circumstance. Either it's a serious challenge to re-architect a working Feedback Master system in Storyline, or Articulate doesn't consider it a bug that effects enough people to fix. I have to think it's the former, doesn't everyone need to create custom feedback screens?

Just my $0.02 after spending another afternoon battling broken Feedback Masters.