Forum Discussion

AdamMinahan's avatar
AdamMinahan
Community Member
2 years ago

First caption not showing after hitting trigger

Hi all.

I did not want to use the player, so I added my own buttons with triggers for captions and play/pause. When I hit the caption button, the captions don't start until the second caption. However, if I pause the video immediately, hit play, and then hit the caption button, it will show the first caption.

How can I make the first caption show automatically when the caption button is hit the first time without needing to pause and play first?

Thank you!

storyline 360
  • LucianaPiazza's avatar
    LucianaPiazza
    Staff
    2 years ago

    Hi Adam, 

    Thanks so much for reaching out!

    I'm sorry to hear you're having difficulties with your Closed Captioning displaying correctly. I understand your frustration. 

    Would it be possible to take a closer look at your file? Feel free to attach it to this thread or privately in a support case. You can also attach a Peek 360 capture of what you are experiencing so we can better assist you! 

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