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GeorgeMoureau's avatar
GeorgeMoureau
Community Member
2 months ago
Solved

Font Missing

I updated older programs periodically. When I open them I get the message, "The fonts listed below are not installed on your computer HelviticaNeueLt Std Cn. I have searched the project and this font...
storyline 360
  • GeorgeMoureau's avatar
    GeorgeMoureau
    2 months ago

    Thank you all, I actually did find the font used on one of the slides. The search program missed it even though I typed the font name exactly as it appeared in the missing font message, so I assumed it wasn't being used.

     

    Any problem solved. Thank you.

EricSchaffer-d1's avatar
EricSchaffer-d1
Community Member
13 days ago
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It only happens on one file that I can see. I have opened a couple more and it doesn't happen.

LucianaPiazza's avatar
LucianaPiazza
Staff
12 days ago
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Hi EricSchaffer-d1,

Thank you for sharing an update. It's interesting that it doesn't happen with any other projects you're working on or in a new course. 

 

Please keep us posted! 

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When I open them I get the message, \"The fonts listed below are not installed on your computer HelviticaNeueLt Std Cn. I have searched the project and this font...","body@stringLength":"255","rawBody":"

I updated older programs periodically. When I open them I get the message, \"The fonts listed below are not installed on your computer HelviticaNeueLt Std Cn. I have searched the project and this font is not used. Why do I keep getting this message?

","kudosSumWeight":0,"postTime":"2025-02-10T06:33:22.880-08:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuMnwyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:storyline 360","text":"storyline 360","time":"2014-10-09T03:01:38.000-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:1216148_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":93},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[]},"Conversation:conversation:1216148":{"__typename":"Conversation","id":"conversation:1216148","solved":true,"topic":{"__ref":"ForumTopicMessage:message:1216148"},"lastPostingActivityTime":"2025-03-24T05:25:13.801-07:00","lastPostTime":"2025-03-24T05:25:13.801-07:00","unreadReplyCount":11,"isSubscribed":false},"ModerationData:moderation_data:1216148":{"__typename":"ModerationData","id":"moderation_data:1216148","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:1216148_1":{"__typename":"Revision","id":"revision:1216148_1","lastEditTime":"2025-02-10T06:33:22.880-08:00"},"ForumReplyMessage:message:1220236":{"__typename":"ForumReplyMessage","id":"message:1220236","conversation":{"__ref":"Conversation:conversation:1216148"},"author":{"__ref":"User:user:1227187"},"revisionNum":2,"uid":1220236,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:discuss"},"subject":"Re: Font Missing","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:1220236"},"parent":{"__ref":"ForumReplyMessage:message:1220093"},"body":"

Hi EricSchaffer-d1,

\n

Thank you for sharing an update. It's interesting that it doesn't happen with any other projects you're working on or in a new course. 

\n\n

 

\n

Please keep us posted! 

","body@stringLength":"838","rawBody":"

Hi ,

\n

Thank you for sharing an update. It's interesting that it doesn't happen with any other projects you're working on or in a new course. 

\n\n

 

\n

Please keep us posted! 

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Thank you all, I actually did find the font used on one of the slides. The search program missed it even though I typed the font name exactly as it appeared in the missing font message, so I assumed it wasn't being used.

\n

 

\n

Any problem solved. Thank you.

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Thank you all, I actually did find the font used on one of the slides. The search program missed it even though I typed the font name exactly as it appeared in the missing font message, so I assumed it wasn't being used.

\n

 

\n

Any problem solved. Thank you.

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It only happens on one file that I can see. I have opened a couple more and it doesn't happen.

","body@stringLength":"101","rawBody":"

It only happens on one file that I can see. I have opened a couple more and it doesn't happen.

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