Forum Discussion

MichaelaLevy's avatar
MichaelaLevy
Community Member
2 months ago

Free trial not working in desktop app

I have created an account today and downloaded the Articulate desktop app. When I open the app it redirects me to sign in on the web page, it automatically detects my account (I am signed in online) and then redirects back to the app which says "No subscription. You need a subscription to Articulate 360 to sign in."

Does anyone know how to access the free trial and more importantly Storyline 360?

storyline 360
  • Luiza_Quinto's avatar
    Luiza_Quinto
    Staff
    2 months ago

    Hi, Michaela!

    Thanks for reaching out here and including a screenshot! It looks like you have yet to activate your trial account. You can visit this page to fill out the free trial form. Then, you'll receive an automated email with a link to activate your free trial. Once done, you should be able to log in to your Articulate 360 desktop app using your trial account, and if you have any questions about free trials, check this out or let us know!

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