I tried to access the course on the LMS and this is the error I received: "Error - Unable to acquire LMS API, content may not play properly and results may not be recorded." Has any experienced this and what is your solution? Thank you.

I had the same error message, and found out the hard way that it was the configuration of the LMS. We are going to a new LMS and found out that the "Stage" area (which is our current location for everything to test) was launching a window for the course that was looking to our "Production" area. Even though it was correctly locating the courses on our server, it could not do a cross domain for those 2 areas. Turns out that is a good thing (to prevent XSS/ Cross Domain access) because that would open us up to being hacked easily. I've been creating courses for 16 years, but I'm new to directly working with LMS systems. Hope this could help someone else. FYI: The LMS is "Success Factors" from SAP, and after a lot of research, there have been a lot of people with this error on many different LMSs and using several different Authoring Tools (Storyline 2, Captivate, Lectora). Really, all SCORM versions. (I would use Tin Can API if they had the ability to use that for Tracking/Reporting/Bookmarking. - Kyle

Hi Denys, Are you using the same LMS as Kyle? I'm not sure if he is still subscribed here, as the post is a bit older - but you could always use the "contact me" button on a ELH users' profile to reach out to them directly! Did you already test the steps here about launching it in a new window? What about testing in SCORM Cloud to compare to what you're seeing?

Hi Leslie, Thanks for the response. I have not tested with SCORM Cloud. I will test with SCORM Cloud if the error becomes a common problem. I do not think this is a Java issue since the error occurred on a mobile phone and immediately relaunching the course on the same phone was successful, but I will check with the LMS vendor. At this point I think the error occurred because of a weak mobile connection. I am hoping there are some folks out there that have a solution to decreasing the error's occurrence, such as how to increase the number of times the course attempts to connect to the LMS before giving the error.

Hi Thatchrina and welcome to Heroes! If you receive an "Unable to acquire LMS API" error when launching Articulate content in your LMS, this may be caused by the version of Java that you have installed.Some LMS’s use a Java API object to load content. Since content created in Articulate does not require Java, please do the following:* Contact your LMS provider and ensure that your installed version of Java is compatible with the version of the LMS you are using.* Ensure that you have published your content properly as described in the following article. Hope that helps and feel free to let us know if you need anything else!

Just an update this error message. The reason I received it was solely to do with a checkbox within the player. When the checkbox to launch in a new windrow, it creates a "launcher" file. In the past I could delete this file and still publish but that's not the case anymore. I have to uncheck the box. Perhaps there is a relationship to the Java version. If it's updated, this may not be an issue? I'm not sure, will have to test this out! :)

Got an error: Unable to acquire LMS API

PankajKumar-648
Community Member
4 years ago
Please suggest any solution on this issue ASAP this is argent for me.
MariaCS
Staff
4 years ago
Hi, Pankaj.

I'm sorry to hear you're experiencing this error under an urgent deadline!

I went ahead and opened a support case with our engineers on your behalf, so you should hear from our team soon via e-mail.
MarcoLoVullo-fd
Community Member
3 years ago
Any news about the unable-to-acquire-lms-api issue?
LeslieMcKerchie
Staff
3 years ago
Hi Marco,

Thanks for reaching out to follow up. I glanced through many of the support cases that folx worked on with our team, and the solutions varied, so we'd like to help you specifically as well.

Are you getting this error when uploading the content to your LMS or accessing it in a specific environment?

Did you publish for LMS and zip the contents from the successful publish dialog box, or did you manually zip the contents?

Are you able to replicate the behavior in SCORM Cloud?

If you'd prefer to work directly with our team, please contact our team directly here.
- MarcoLoVullo-fd
  Community Member
  3 years ago
  Hi Leslie, there was a Java issue indeed ...
  
  Tnx
NishantPal-48d9
Community Member
2 years ago
Hello everyone!

Thanks for your suggestions.

I published the module in SCORM 2004 4th edition, with 'Launch player' button unchecked. also I selected 'Always resume' option .

The error I got while launching the module from Chrome and mobile both is attached below. please suggest if anybody faced the same issue. how you tackled this?
- JoseTansengco
  Staff
  2 years ago
  Hello Nishant Pal,
  
  Happy to help!
  
  Can I ask if you published your course for LMS distribution according to the steps outlined here? You'll also want to check if you properly zipped your course before uploading to your LMS, as some LMS only accept packages in .zip format.
  
  If the course you're uploading is already in .zip, try testing your course in SCORM Cloud to see if you will be able to replicate the behavior there.
  
  How to Troubleshoot Your LMS with SCORM Cloud
  
  If you encounter the same error message after uploading your course in SCORM Cloud, would you be willing to share a copy of your published project file here or in private by opening a support case for testing? We'll delete it when we're done!
PrathibaSrir237
Community Member
2 years ago
Hi Joe / Community, Can you please say what the solution was to this issue? Thanks!
- JoseTansengco
  Staff
  2 years ago
  Hello Prathiba Sriram,
  
  There isn't a single fix for this behavior since most of the reported cases appear to be LMS specific. Please try testing how your course behaves in SCORM Cloud to see if you are able to replicate it there:
  
  How to Troubleshoot Your LMS with SCORM Cloud
  
  Testing in a different LMS environment helps identify if the behavior is happening in only some LMSs. Kindly share your project file with us by opening a case with our support team here if you are able to replicate the behavior in SCORM Cloud. Thank you.