Forum Discussion
Horrible quality when uploading images
I don't understand why the quality of images I upload is so bad in Rise. They look fine in browser, but when I upload (and Rise compresses/crunches them) they get fuzzy, pixly and unprofessional.
I upload i png, have also tried jpg - with much worse results. Any ideas? Attached an image showing what I see in Rise v. local browser.
122 Replies
- RyanNiehoffCommunity Member
Hi everyone! I've noticed that images appear to get cut down to as much as 30% of their original image size, visibly impacting quality. Also, sometimes exported images are saved as JPG and others are PNG - is there a reason for this?
I'm using a fairly time-consuming workaround:
- Export the Rise course
- Open the assets folder (content > assets)
- Open the folder of the original images (the largest original image is 3.3MB)
- Rename each original image to match the name in the assets folder (these names appear to change with each time you export FYI)
- Re-save as JPG as necessary
Does anyone know of a faster workaround?
I've noticed this issue has been happening for quite some time now, based on what I'm seeing in forums. Is there an ETA when this will be resolved?
- JustinStaff
Thanks for your feedback, Ryan. I want to let you know we’re aware of the issue and are working on a solution, but I don't have a timeframe to share right now. We'll keep you posted in this thread!
- ReltonMcBurr613Community Member
As I'm reading similar threads on this issue, this has been an issue for over 2 years. 2 years ago, some on staff was saying they're working on a fix. Is there really no fix yet? I'm hoping to use Rise, but I can't embarrass my department with really bad images. Can I use whatever method your developers are using to embed the default images?
- RyanNiehoffCommunity Member
Two years is quite a long time to be "working on a solution". My concern is that there's any image compression happening at all. Most stock images or screen shots are captured with appropriate image sizes as well as the proper formats.
Also, why are some of my original PNG images being converted to JPG? It's very random and I can't make sense of why this happens.
We need an ETA - two years is more than enough time for analysis and determining how long it will take to fix. This tells me Articulate has not prioritized this. The workaround takes HOURS of replacing images because the images are always named differently with each export, and some of those images are flipped to JPG (so I have to re-save my original image as JPG before overwriting the output image file). This compression workaround exponentially increases development time for a tool that's supposed to be quick and easy.
This now needs to be a priority. I have to make my team and VP aware as it may impact our future relationship with Articulate if they cannot pivot quickly to address big problems like this.
Please let the community know asap of the ETA.
- EricRosenzweigCommunity Member
I agree. 2 years is a long time to figure out a compression algorithm, and for the response to remain "we are working on it". I imagine it just hasn't been a priority, and it won't be until the community vocalizes the need. So I just wanted to add another voice here. This needs to be prioritized and a ballpark time frame would be appropriate, if only to maintain credibility in the forum.
- JasonAdcoxCommunity Member
Yep. Good call Matt! Agreed.
- SharonPapishCommunity Member
It's now been six years since this post and it's still a problem. I'm bringing it up again in the hopes it'll become a priority.
- AlyssaCarpenterCommunity Member
Seriously!
- AnthonySmadjaCommunity Member
Currently on a trial period as 2 colleagues are already Articulate customers.
I'm trying to develop an e-learning presentation for our different softwares but I'm quite disappointed by the quality of screenshots considering that my presentation needs a lot of it... I've been looking through the different guide and best practices but it looks like I reached a wall with this topic and the two years issue. Guess I'll stick with ppt for now...Hi everyone. For those of you continuing to see issues with images you use in Rise 360, we'd like to help. Matt, Jason and Anthony, please watch for an email from us. With your permission, we can test the image files you're using to see if we can make further recommendations while we work on this issue. We'll delete your files when we're done troubleshooting.
Thank you for sharing the impact this issue has on your work.
- EvelineFariasHeCommunity Member
Hello Crystal. I'd like to be added to the list of folks facing this issue and seeking an immediate fix. Both my videos and images look horrible and granular after uploading to Rise. It is very disappointing to see the final outcome.
Sure thing, Eveline. You'll get an email from support so we can have a closer look at your experience. If possible, use the upload link in that email to share an example image file that is giving you trouble in Rise 360.
Thanks for reaching out!
- LeighaPhillipsCommunity Member
Tracey Flanders mentioned above that using gifs rather than jpgs or pngs saves a significant amount of quality. For anyone who hasn't tried this yet and who might still be looking for an immediate solution, this has been our workaround, too. I can confirm that gifs make a noticeable difference.
Hi everyone!
Do you have an image that looks blurry in Rise 360? We've designed a workaround to keep your images looking crystal clear.
If you'd like an image to keep its specific file format and not undergo compression, you can opt-out of image optimization on a case-by-case basis. Add _NOPROCESS_ to the name of your image file. It'll upload and display exactly as you saved it. Keep in mind that the 5GB file size limit still applies, and you could see an increase in your output file size.
- MicheleSchuckCommunity Member
Wonderful, thank you! :)
- SaraSchreiber-1Community Member
Hello, I am trying this when saving a PNG file and it does not seem to work. Is this still supposed to be a work around or is there something else to try?
Hello, Sara. You should be able to add _NOPROCESS_ to the file name, at the beginning or end, right in your file explorer:
When you add that file anywhere images are supported, you'll see better quality. If that isn't working, would you please share your image file with us here? We keep everything private and delete your files when we're done troubleshooting!
- FrazerGregory-aCommunity Member
Hey Crystal
I have been going some grief trying to get my images which look sharp in Photoshop to remain that way once in Rise. Does the info you gave out here still stand?
So a file format might look like this: great_image_NOPROCESS_.jpg
Would that be the correct way to do it?Many thanks
Frazer- KaitlinKraatzCommunity Member
I've been using this fix and it does still work! So long as you have _NOPROCESS_ anywhere in the file name it should work.
- VikiRossCommunity Member
Great!!!! :) Thank you. Does this maybe work for Storyline 360 as well?
Hi Viki, great question!
This workaround only works in Rise 360. Do you have a blurry image in Storyline 360? If so, share a copy of your file with us here, and we'll take a closer look at it!
- AshlynRobertoCommunity Member
Hi Alyssa, I tried this and there was no change in my picture quality. You can see it in the background its squished and blurry. I tried to change it from Image Centered to Image Full Width but it cuts off the top and bottom /: I have tried this both with my PC's built in program Snipping Tool, and an outside screenshot from Screencast-O-Matic. I opened a case as well.
- CNavarroFormer Staff
Hi Ashlyn. Glad to see that you have a support case with us. I hope this gets resolved soon.
- KarlMullerCommunity Member
Great news, thanks!
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